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Fibre - Speed Faults

Posts: 19,239
Thanks: 2,149
Fixes: 343
Registered: ‎11-01-2008

Fibre - Speed Faults

Having problems with your connection speeds? So that Community members and staff can assist you please check the following and include the requested information in any new topics posted.  Please help us so we can help you.


  • Using Wifi? – If you are, we need to first of all find out if the issue is due to the connection between the exchange and your router or your router and your devices. For example the connection may be fine and you may need to investigate a problem with your wireless connectivity. The simplest way to do this is to connect a PC or other compatible device straight to the supplied router using a network cable. Please then compare your speeds to that of using WiFi before going through the next steps.
  • Result of a BT speedtest and then Further   diagnostics for the IP profiles.
    This video explains exactly what to do
  • Current Line Speed from here(Please note that there is not an equivalent for Madasafish customers)


Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'