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Fibre - Speed Faults

Posts: 20,744
Thanks: 2,817
Fixes: 559
Registered: ‎11-01-2008

Fibre - Speed Faults

Having problems with your connection speeds? So that Community members and staff can assist you please check the following and include the requested information in any new topics posted.  Please help us so we can help you.


  • Using Wifi? – If you are, we need to first of all find out if the issue is due to the connection between the exchange and your router or your router and your devices. For example the connection may be fine and you may need to investigate a problem with your wireless connectivity. The simplest way to do this is to connect a PC or other compatible device straight to the supplied router using a network cable. Please then compare your speeds to that of using WiFi before going through the next steps.
  • Result of a BT speedtest and then Further   diagnostics for the IP profiles.
    This video explains exactly what to do


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