@drunkzombie wrote:
They say "wait until FTTP" but I already have the option of FTTPoD, so I doubt I'm going to get access to FTTP anytime soon (without paying for them to lay cable).
FTTPoD is not really a residential product and may be extremely expensive to install £K's Plusnet do not currently (and have no plans to) support that product. If FTTP is planned I'd wait for it.
NOTE: I'm in my third year of "Real soon now" for FTTP so share your pain!
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.