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Lag spikes and packet loss

chri55chofield
Newbie
Posts: 3
Thanks: 1
Registered: 15-03-2018

Lag spikes and packet loss

Hi

This is getting bad...hugs lag spikes on Overwatch and TF2 on my wired PC, same on 2 other 'powerlined' PC's in the house (DOTA2).....suspect faulty router from what I've read.......HELP!?

 

Thanks

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 203
Thanks: 66
Fixes: 7
Registered: 11-01-2018

Re: Lag spikes and packet loss

Hi @chri55chofield

 

Thanks for getting in touch. Sorry to hear you're experiencing lag.

 

Could you run tracert and pathping on your PC (via the command prompt) and post the results here?

 

Info on both commands can be found here

 

Best Wishes,

 

Dave

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
chri55chofield
Newbie
Posts: 3
Thanks: 1
Registered: 15-03-2018

Re: Lag spikes and packet loss

Hi and thanks for the response....

 

Attached are the details you requested plus a current run of PingPlotter.....

 

Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 203
Thanks: 66
Fixes: 7
Registered: 11-01-2018

Re: Lag spikes and packet loss

 

Hi Chris,

 

All of the results you've provided look fine.

 

I've arranged for a replacement router to be sent to you - let me know how you get on once you've got it set up and tested.

 

Thanks,

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
chri55chofield
Newbie
Posts: 3
Thanks: 1
Registered: 15-03-2018

Re: Lag spikes and packet loss

Dave

 

Thanks for that....I look forward to testing and feeding back Cheesy