Dropouts every 2 minutes
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Dropouts every 2 minutes
29-04-2020 6:07 PM
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I've recently had more dropouts than usual, which I can understand during the current situation. However, today it has started dropping out every 5 minutes or so.
Any help would be appreciated and I have tried all other tests to try and sort it from my end.
Regards
Stefan
Re: Dropouts every 2 minutes
29-04-2020 6:15 PM - edited 29-04-2020 6:16 PM
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Hello I have also been having the same problem...there seems to be no way of getting through to customer service.
My minimum guaranteed speed is :60Mbps but im getting around 10Mbps Awful......
Re: Dropouts every 2 minutes
29-04-2020 6:41 PM
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I've always had issues like this from Plusnet but never to this extent. I could understand every 30 mins or so but not every 2 to 5 minutes. It is awful and I hope it gets resolved quickly.
Re: Dropouts every 2 minutes
01-05-2020 12:13 PM
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Hi @festiniog
Thanks for reaching out to us.
I have looked into the issues you have raised today and I am pleased to say that from our side everything looks fine.
I have attached a link that may help you get the most out of your service.
https://community.plus.net/t5/Plusnet-Blogs/How-to-boost-your-wi-fi/ba-p/1450193
Check it out and let us know how you get on.
Many thanks
- Thomas
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