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Dropouts every 2 minutes

Newbie
Posts: 3
Thanks: 1
Registered: ‎09-07-2019

Dropouts every 2 minutes

Hi,

I've recently had more dropouts than usual, which I can understand during the current situation. However, today it has started dropping out every 5 minutes or so.

Any help would be appreciated and I have tried all other tests to try and sort it from my end.

Regards

Stefan
3 REPLIES 3
Newbie
Posts: 1
Registered: ‎29-04-2020

Re: Dropouts every 2 minutes

Hello I have also been having the same problem...there seems to be no way of getting through to customer service.

My minimum guaranteed speed is :60Mbps but im getting around 10Mbps Awful......

Newbie
Posts: 3
Thanks: 1
Registered: ‎09-07-2019

Re: Dropouts every 2 minutes

Hello,

I've always had issues like this from Plusnet but never to this extent. I could understand every 30 mins or so but not every 2 to 5 minutes. It is awful and I hope it gets resolved quickly.
Plusnet Help Team
Plusnet Help Team
Posts: 17
Thanks: 6
Registered: ‎09-03-2020

Re: Dropouts every 2 minutes

Hi @festiniog

 

Thanks for reaching out to us.

 

I have looked into the issues you have raised today and I am pleased to say that from our side everything looks fine.

 

I have attached a link that may help you get the most out of your service.

 

https://community.plus.net/t5/Plusnet-Blogs/How-to-boost-your-wi-fi/ba-p/1450193

 

Check it out and let us know how you get on.

 

Many thanks

 

- Thomas

 Tom Haigh
 Plusnet Help Team