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Disappearing Ticket

JHunter
Dabbler
Posts: 24
Thanks: 10
Registered: 10-09-2016

Disappearing Ticket

Here is an interesting one- the 'Question' on my account which tracks all of the tests, conversations and undertakings from Plusnet regarding my poor and then non-existent broadband provision has now completely vanished from the record in 'My Questions'. It doesn't show under the 'closed' section anywhere either.

Has anyone seen this happen before?
1 REPLY
mossywell
Grafter
Posts: 46
Thanks: 12
Registered: 08-09-2016

Re: Disappearing Ticket

Yes. I closed a ticket (by mistake - was in a hurry and the two buttons are way too similar). It doesn't appear in the closed calls. Probably a bug in the support software.