Daily Connection Drop Out
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Daily Connection Drop Out
14-10-2018 11:05 AM
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Hi, have had Plusnet for approx 10 months. I have noticed lately that everyday (different times) I lose connection for a few minutes. This normally starts with applications like Youtube or Netflix, going low-res or not displaying thumbnails, then it drops. Within 2-3 minutes its back or if I re-start the router.
I have looked at the logs for the time it happens and nothing unusual, just usual firewall type activity. Last drop was 10:04 this morning - log snippet below. Re-boot 10:06.
Any ideas?
10:06:46, 14 Oct. (1541495.180000) The system is going DOWN for reboot. 10:06:31, 14 Oct. (1541480.180000) WPS button pressed 10:06:31, 14 Oct. (1541480.180000) WPS activated 10:04:52, 14 Oct. (1541381.150000) Host Lisas-iPad (MAC 34:ab:37:1c:67:ce) using IP 192.168.1.79 detected on interface ath10, port -1 10:04:43, 14 Oct. ath10: STA 34:ab:37:1c:67:ce IEEE 802.11: Client associated 10:04:29, 14 Oct. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.71]:53943->[54.154.246.55]:443 on ppp3) 10:02:18, 14 Oct. IN: BLOCK [16] Remote administration (ICMP type 8 code 0 195.169.125.251->46.208.70.187 on ppp3) 10:00:57, 14 Oct. IN: BLOCK [16] Remote administration (TCP [84.47.102.157]:45129->[46.208.70.187]:80 on ppp3) 10:00:46, 14 Oct. IN: BLOCK [16] Remote administration (TCP [122.143.34.193]:6529->[46.208.70.187]:8080 on ppp3) 10:00:00, 14 Oct. IN: BLOCK [16] Remote administration (TCP [185.40.4.123]:42267->[46.208.70.187]:80 on ppp3) 09:58:04, 14 Oct. OUT: BLOCK [65] First packet is Invalid (Invalid tcp flags for current tcp state: TCP [192.168.1.81]:52846->[31.13.90.2]:443 on ppp3)
Re: Daily Connection Drop Out
15-10-2018 12:17 PM
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Hi @NHouse123 , sorry to hear you're having connection issues and welcome to the Community Forums.
Having checked your connection from this side everything is looking spot on from our side to the router with the only drop in the last 5 days showing as the one you noted was the reboot above. Can I ask then, when you are noticing the buffering/intermittent connection when on Netflix and Youtube is this over solely wireless devices or wired also? As we are seeing the full 40Mbps download and 10Mbps upload reaching the router also therefor I'm leaning towards wireless interference being behind the issues you are seeing and if so we can send the relevant guide for your router on how to best optimize the wireless to suite your property which should improve things for you.
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