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Current speeds are very slow

Newbie
Posts: 4
Registered: ‎16-10-2019

Current speeds are very slow

I'm currently experiencing 0.91Mbps download speed and 1.32Mbps upload. Not quite my "guaranteed" speed
3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 1,858
Thanks: 201
Fixes: 79
Registered: ‎06-08-2018

Re: Current speeds are very slow

Hello @Glewis1

 

I've checked over the account & can see you've now confirmed this issue has been resolved.

Give us a nudge if you need any further assistance.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Newbie
Posts: 4
Registered: ‎16-10-2019

Re: Current speeds are very slow

I'm having issues again where I'm not getting the minimum guaranteed speed. I'm getting 29Mbps where the minimum is 32Mbps. My neighbour is getting speeds of 55Mbps on Sky Broadband and also double the upload speed of what I'm getting. Upload is usually only around 2.5Mbps
Plusnet Help Team
Plusnet Help Team
Posts: 218
Thanks: 52
Fixes: 21
Registered: ‎31-03-2020

Re: Current speeds are very slow

Hi @Glewis1, together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team