Constant DC's, on WiFi and issuing a powerline adapter

[#1]

I have a Plusnet Hub one, I get so many disconnects that I find playing on the X box more of a chore than entertainment. Also watching Netflix via the Youview set top box is acknowledged impossible, with it buffering to 25% then telling me I'm not connected to the Internet. The WiFi is (checked using phone and tablet) connected via router. Other times the WiFi drops, but the Netflix is OK. So disappointed with the service now, been with Plusnet for many years but its now turned to a joke.
I'm looking at finding my own solution first, before jumping ship. This is not the first router I've had from Plusnet to try and resolve this issue,they've already sent me a replacement previously, so I'm convinced it's just a poor router. I'm looking to buy another router to try, or leave Plusnet and try someone else.
I'm looking at the TP link AC1900, Archer C9. Anyone have any suggestions please, or any other economical solution.

Thanks all.

[#2]

Hi @rogadoge,

I'm sorry to hear that you are experiencing problems with your WiFi connection. If you've not done so already I'd recommend that you have a look at our guide to getting the best WiFi signal. You can find this here .

I would also recommend that you try splitting the wireless bands and that you try different wireless channels to find the best one for the local environment. Please see the steps below for how to do this:

1) To connect to your Hub One, you will need to open a browser and go to 192.168.1.254 If you have any issues doing this via Wireless, we recommend trying to do it via Ethernet cable instead.

 2) You should come to a page with information about your connection, click 'Advanced Settings' at the top and it will ask you to sign in with a Password. This is located on the back of your router under 'Admin Password'

 3) Select the option for 'Wireless' followed by '5 GHz Wireless'. What we want to do to begin with is turn 'Sync with 2.4 GHz Wireless' to 'Off' and update the SSID to be different. The easiest way would be to add '-5G' to the end so it is identified as its own connection. Once this is changed, we will need to keep an eye on it for a day or 2 to see if the issue continues. If it does, the next step would be to change the wireless channel. Keep in mind the original 2.4Ghz unchanged name network connection would be the best to connect your devices  to for a stronger signal. 

4) Following the above guide to get to your 'Advanced Settings' page, you will need to change the settings within the 2.4 GHz Wireless tab and the 5 GHz Wireless tab.

5) Under the correct heading, you will need to find 'Channel Selection' on the list and change this from 'Automatic' to any one of the other channels, This can also need doing under '5 GHz Wireless' to cover both signals. Give it 3-4 hours of testing to see if the issue still persists and try to change the channel again if you see little or no improvement.

Let us know how it goes.

[#3]

Thanks, I will give it a go. I have already scanned the channels and switched to those with few, or no, users. This hasn't helped. I will start again.

[#4]

Thanks @rogadodge.

If there is no improvement after trying all channels it may be worth while disabling the 5Ghz frequency completely. You will still be able to use the wireless while this is disabled as the 2.4Ghz would be the best to connect your devices  to for a stronger signal.

Please let us know how you get on.