Connection issues

[#1]

Hi

So when we first signed up we had a basic connection and then realised we could get fibre so upgraded.
When it works it’s great, but we constantly have to reset the router as it won’t allow us to connect to it, and says the password is incorrect. (We has this with the non fibre as well)
It can be done for days and then bang it starts again, we have had the fibre now for about 7 weeks. Initially we thought it was all part of the initial setup taking a while for the line to sort it’s self out.

Has anyone got any ideas we have the one hub.

I did a line check with bt and it said the VDSL range B is impacted
Not sure what that means.

Any help and advice would be greatly appreciated

[#2]

What speeds are you getting?

This is mine over 12 hours https://testmy.net/results 

You can always report it as a fault. 

PlusNet Fibre Extra Results

[#3]

Hi there @Adamroberts, 

I'm sorry to read you are having trouble with your connection, are you noticing this over WiFi or wired connections? If it's WiFi I'd suggest going ahead with the troubleshooting here. 

Let us know if you need further asssitance,

Thanks. 

[#4]

Yes it happens with wireless and Ethernet connection.
It can say your connected but no internet and on line Speed tests it will say not connected.
We are having to reset the router throughout the day and night, which is very frustrating.

[#5]

Thanks for getting back to me. 

I've tried to catch via the numbers listed on your account, however, there was no answer nor voicemail service. I've provided a further update over the fault ticket raised. I've taken personal ownership of this for you and will try to get back in touch with you tomorrow. 

Thanks.