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Connection dropping 'on the hour'

Grafter
Posts: 54
Thanks: 3
Registered: ‎07-02-2010

Connection dropping 'on the hour'

Hi,

I've noticed that our connection sometimes drops on the hour, this has happened quite a few times and cannot just be a coincidence. I have raised it in a ticket asking if there were any interventions at the exchange or network and I am told

"We have not been advised of any planned maintenance in your area. I have retested the line today and no fault was found. It also appears the connection has remained stable. I hope this clears things up for you".

 

Well, it just happened again tonight while streaming a film with the kids.

Details from the logs below, someone at PlusNet must be able to interpret this … 'Initializing transaction for event code 4 VALUE CHANGE', 'Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username' etc. From the logs:

 

20:00:58, 10 Jul. (535734.660000) CWMP: session closed due to error: Could not resolve host

20:00:57, 10 Jul. (535734.570000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username

20:00:57, 10 Jul. (535734.560000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'

20:00:53, 10 Jul. (535729.920000) Lease for IP 192.168.1.68 expired. MAC: 04:91:62:07:b1:e0, host name: Xbox-​360-​04-​91-​62-​07-​b1-​e0

20:00:43, 10 Jul. (535719.920000) Lease for IP 192.168.1.68 expired. MAC: 04:91:62:07:b1:e0, host name: Xbox-​360-​04-​91-​62-​07-​b1-​e0

20:00:33, 10 Jul. (535709.920000) Lease for IP 192.168.1.68 expired. MAC: 04:91:62:07:b1:e0, host name: Xbox-​360-​04-​91-​62-​07-​b1-​e0

20:00:27, 10 Jul. (535704.200000) CWMP: session closed due to error: Could not resolve host

20:00:27, 10 Jul. (535704.160000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username

20:00:27, 10 Jul. (535704.150000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'

20:00:27, 10 Jul. (535703.810000) CWMP: Initializing transaction for event code 4 VALUE CHANGE

20:00:25, 10 Jul. (535701.660000) PTM over DSL is down after 2398 minutes uptime

20:00:25, 10 Jul. (535701.640000) PPPoE is down after 2397 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]

20:00:21, 10 Jul. (535698.530000) PPP LCP Send Termination Request [User request]

Moderator's note by Mike (Mav): Post released from Spam Filter.