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2 weeks ago
In the evening I changed over to the test socket , but the drops persisted for a while after that until I limited my most bandwidth heavy application (Steam) to 512kbps download speeds.
I've uncapped it now and it seems to be working. I'll leave it set up like this for a good while,
a week ago
Thanks for your response @Thomas5020.
I think given the ongoing nature of the issue it's probably the wisest course of action.
Let us know how you get on over the next few weeks.
Once we're sure that it is resolved, we'll be able to look at a gesture of goodwill being applied to the account.