Concerns raised to put try and stop me moving to Plusnet

[#1]

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@Gandalf wrote:

It's useful for people with slower lines doing different type of activities at the same time that's saturating the connection.

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I'm sorry, but that just isn't the case, because as you know I've been testing it.

Yes, the Pro Add-on is marginally less bad than no traffic prioritization, but is NOT even close to being a fix for the removal of full traffic prioritization that until recently was applied to all customer's connections.

Plusnet is the ONLY ISP that doesn't have ANY traffic prioritization by default !

Other ISPs may not advertise that they have prioritization, but I've been phoning around, and they ALL do.

Plusnet's unilateral removal of prioritization shows a complete lack of understanding of what it does, and why it is needed, particularly on 20CN ADSL connections like mine.

[#2]

One problem was that many people saw Prioritisation as another name for throttling of their broadband.

[#3]

I think there is a fine line in peoples perception between prioritization and QoS,  where QoS (to the uninitiated) might seem like throttling - but does improve performance if done right,  but prioritization implies the best fit of traffic within the boundaries set by QoS.

    QoS = minimised packet loss

    QoS + traffic prioritization = optimum throughput

    No QoS or traffic prioritization = chaos when maximum bandwidth exceeded

In my opinion,  Plusnet HAD for years probably the best traffic prioritization scheme of ANY UK ISP,

but now they've thrown out arguably their BEST FEATURE, they now have the WORST handling of saturated download bandwidth on the market.

[#4]

@Gandalf I have had two texts to say my phone transfers over on the 1st December and broadband is the 2nd. Should they both be on the same day though to avoid broadband down time between 1st and 2nd?

[#5]

The text regarding your broadband likely indicates it’ll go live by 2nd 00:00:00. Though, it’s possibly clearer to think of it as 1st 23:59:59.

I’ll take a closer look when I’m in the office tomorrow.

[#6]

The text regarding your broadband likely indicates it’ll go live by 2nd 00:00:00. Though, it’s possibly clearer to think of it as 1st 23:59:59.

I was right. It should go live on the 1st.

[#7]

@Gandalf perfect, thanks for checking this out for me. Yes, the text is confusing and I have since checked the "Order Tracker" on the website which says "Your broadband order should complete on 02nd Dec 2017 - After 12pm", just to add to the confusion

[#8]

Much confusion!

Sorry about that, I'll get it flagged up to the relevant team to investigate internally.

[#9]

Another step closer to activation 

Got an email today to say the router had been dispatched and the postman delivered it an hour later - **1 hour** delivery - impressed 

On a more serious note, its a good job it was not delivered as per the email which stated in 3-5 days time, well beyond my activation date!

[#10]

Got an email today to say it had been dispatched and the postman delivered it an hour later - **1 hour** delivery - impressed 

The postman must've been travelling through the warp.

Though yeah seriously it's likely the notification arrived a little later than it should have done. 

On a more serious note, its a good job it was not delivered as per the email which stated in 3-5 days time, well beyond my activation date!

Whilst we advise to allow 3-5 days, routers are sent via Royal Mail 1st class and as you've experienced it's usually pretty speedy.

[#11]

Overnight the phone swapped over to Plusnet from BT and the old fibre service stopped.

Just waiting patiently now for the Broadband activation today, hopefully not too much longer 

[#12]

Just waiting patiently now for the Broadband activation today, hopefully not too much longer 

Looks like it's all complete, but your account isn't yet active on our side.

I've just sped up the process now so you should be able to connect soon.

[#13]

@Gandalf your a star, thank you. Everything burst into life just after your post above. What service 

I have some work to do and so will then post how things are performing but initially looking good 

[#14 · Accepted solution]

I'm now fully up & running and in use, touch wood, there is no real difference to my old BT Infinity 2 service  (We have a busy network with plenty of uploads, downloads, TV streaming and browsing going off.)

In terms of line stats for reference my last BT connection is below followed by the first from Plusnet. As expected, the DLM was reset so I lost my 3db down profile but I see no reason why this will not return over the coming days. I've kept using my BT Home Hub 5B with the Plusnet account details and so changeover was really straight forward.

As for the DLM reset, I can see the logic for a "fresh start" with a new ISP, but when when a line has a good history I don't know why its a BT Openreach policy to reset, especially when normally they are so reluctant to reset it! Oh well, overall I'm pleased anyway and look forward to the months ahead with Plusnet.

Thanks in particular to @Gandalf for your information and support during ordering and activation period, could not ask for more - well done  If you have time, it would be interesting to see the GLA report for my line please.

[#15]

Strange, just posted a first day update on how pleased I was and its gone off from some kind of approval