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Concentrator Not Reachable error. Session kill required

thetribe
Newbie
Posts: 8
Registered: 30-07-2007

Concentrator Not Reachable error. Session kill required

I've just started getting the dreaded Concentrator not reachable error, which, according to many searches means there is an errant connection needing killed. Of course it waits until after support hours to occur so is there anything I can do in the meantime?
1 REPLY
Community Veteran
Posts: 5,111
Thanks: 465
Fixes: 17
Registered: 10-06-2010

Re: Concentrator Not Reachable error. Session kill required

If you are using the 582n, you could try enabling gracefulrestart (enabled by default for FTTC in 10.2.5.2 FO firmware, not available in v8 firmware). You could also try changing the login details to bt_test_user@startup_domain, trying to connect with that, then change back to your own details.