Below minimum

[#1]

I have recently changed address and had my new plusnet fiber installed on friday afternoon. I was told it might take a day or two for my fiber to settle down but its been 5 days and on a good day i may get 20mb for a few hours but its been on avarage between 5-10mg i was told i would be guaranteed 34mb any help would be appreciated

Thanks 

[#2]

Hi @Mackem1973

Sorry to hear you are experiencing issues with your broadband speed.

Please run a speed test here via an Ethernet cable and Internet Explorer. Once the test has completed, please click further diagnostics then enter your telephone number and run the diagnostics to send this information to us.

If the speed is below the estimates click here to raise a fault.

If the issue no longer occurs, follow our guide on improving your wireless signal.

Thank you.

[#3]

Hi unfortunatly i dont have a cable as i use wifi and my my pc is not near the router and would mean dismantling everything and taking it to a different room is there any other way this can me sorted thanks

[#4]

Hello @Mackem1973,

Thanks for getting back to us. The reason we have advised to run a speed test via Ethernet so that we can determine if there is an issue with the speed down your line, or if it is your wireless setting that need tweaking.

If a speed test via Ethernet is not possible,  the guide below will show you how to log into the router and change the wireless channel as it's usually another router in the area on the same or similar channel that will be causing issues for both wireless frequencies. Before picking a channel I'd suggest downloading a free app called wifi analyzer which will scan your area for all the routers and show what channels they are on between 1-13. Although the above app isn't essential it helps you pick where your router would be best in terms of channels and saves a lot of time doing it via trial and error.

1) To connect to your Hub One, you will need to open a browser and go to 192.168.1.254 If you have any issues doing this via Wireless.

2) You should come to a page with information about your connection, click 'Advanced Settings' at the top and it will ask you to sign in with a Password. This is located on the back of your router under 'Admin Password'

3) Select the option for 'Wireless' followed by '5 GHz Wireless'. What we want to do to begin with is turn 'Sync with 2.4 GHz Wireless' to 'Off' and update the SSID to be different. The easiest way would be to add '-5G' to the end so it is identified as its own connection. Once this is changed, we will need to keep an eye on it for a day or 2 to see if the issue continues. If it does, the next step would be to change the wireless channel. Keeping in mind the original 2.4Ghz unchanged name network connection would be the best to connect your devices  to for a stronger signal. 

4) Following the above guide to get to your 'Advanced Settings' page, you will need to change the settings within the 2.4 GHz Wireless tab and the 5 GHz Wireless tab.

5) Under the correct heading, you will need to find 'Channel Selection' on the list and change this from 'Automatic' to any one of the other channels, This can also need doing under '5 GHz Wireless' to cover both signals. Give it 3-4 hours of testing to see if the issue still persists and try to change the channel again if you see little or no improvement