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rDNS change

jwsg
Rising Star
Posts: 110
Thanks: 13
Registered: ‎16-08-2013

rDNS change

As with other recent requests can I also have my username removed from rDNS?

7 REPLIES 7
jwsg
Rising Star
Posts: 110
Thanks: 13
Registered: ‎16-08-2013

Re: rDNS change

Bump

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,540
Thanks: 547
Fixes: 152
Registered: ‎27-04-2007

Re: rDNS change

Hi jwsg, sorry for the delay in this being picked up, is there anything in particular you'd like us to set it to instead? Feel free to PM me if there is. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
jwsg
Rising Star
Posts: 110
Thanks: 13
Registered: ‎16-08-2013

Re: rDNS change

Noting that rDNS still seems to be returning username, I asked in the ticket for an update and the response was that the task had been marked as completed - but surely it isnt?

jwsg
Rising Star
Posts: 110
Thanks: 13
Registered: ‎16-08-2013

Re: rDNS change

The latest ticket response was "On checking with another colleague, you will need to reboot the router."

This is rDNS so a router reboot has had no effect

Can someone please implement this rDNS request?

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,370
Thanks: 469
Fixes: 117
Registered: ‎07-12-2017

Re: rDNS change

Hiya @jwsg, thanks for getting back to us, I'm really sorry that the records are still not amended, I have raised this back to our Net Ops team for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
jwsg
Rising Star
Posts: 110
Thanks: 13
Registered: ‎16-08-2013

Re: rDNS change

Many thanks @LaurenB for resolving this - I can see the rDNS change has now gone through

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,540
Thanks: 547
Fixes: 152
Registered: ‎27-04-2007

Re: rDNS change

Cheers for getting back to us and it's really good to see that's been sorted out now. Please shout up if there's anything else we can do for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team