rDNS Update Request

[#1]

Can a member of PlusNet staff help with a change to my rDNS please?

Thanks in advance

[#2]

Hi @DerekW 

I will certainly help you with this request and I have sent you a private message to get some details from you that I will need

Speak to you soon. 

Leanne.

[#3]

Thanks @Leanne_T, I have responded to your message

[#4]

Got it @DerekW 

Thank you for the quick reply. 

Leanne.

[#5]

@Leanne_T How long does this usually take?

As of time of posting this message it still has not been actioned and I have heard nothing further.

[#6]

@DerekW My understanding is that it can be 'up to 5 working days'.

[#7]

Cheers John

[#8]

@Leanne_T This still has not been actioned, can you chase this up please?

[#9]

Morning @DerekW 

Thanks for coming back to me. 

I will ask the team for an update for you and let you know once I hear back. 

Leanne.

[#10]

Thanks @Leanne_T, much appreciated 

[#11]

Another week on and still nothing.

No contact from anyone and my request not actioned.

☹️

[#12]

@Leanne_T 

Can you please review this request please?

[#13]

Morning @DerekW 

I have asked the team for an update for the rDNS request, and will come back to you as soon as I have more details.

Leanne.

[#14]

I really do appreciate your help @Leanne_T but I have heard this line 3 times now.

Will I be back here again in another week?

[#15]

I'm really sorry and will be in touch as soon as I know more @DerekW 

Leanne.