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how do i get a t

jbjardine
Hooked
Posts: 6
Registered: ‎16-04-2023

how do i get a t

how do I get a transcript of a phone call

9 REPLIES 9
jab1
Legend
Posts: 17,064
Thanks: 5,464
Fixes: 254
Registered: ‎24-02-2012

Re: how do i get a t

With whom?

John
jbjardine
Hooked
Posts: 6
Registered: ‎16-04-2023

Re: how do i get a t

with <redacted> in Renewals Team

Moderators Note: Personal information removed and fix removed.

jab1
Legend
Posts: 17,064
Thanks: 5,464
Fixes: 254
Registered: ‎24-02-2012

Re: how do i get a t

If I was you, I would make a request in writing, giving the date and time of the call. If this was a cal where you made an agreement with regards to your contract, there is usually a question/ticket raised on your account giving the salient details - https://www.plus.net/member-centre/login?p=search is a good place to start.

John
jbjardine
Hooked
Posts: 6
Registered: ‎16-04-2023

Re: how do i get a t

I didn't click on Fix  -   still waiting to know how I can get a transcript

jab1
Legend
Posts: 17,064
Thanks: 5,464
Fixes: 254
Registered: ‎24-02-2012

Re: how do i get a t

See my reply above - and you must have caught it, as only the thread starter can select a fix

John
jbjardine
Hooked
Posts: 6
Registered: ‎16-04-2023

Re: how do i get a t

Done all that already .   I have received a letter from complaints basically dispting everything I said in my long letter

jbjardine
Hooked
Posts: 6
Registered: ‎16-04-2023

Re: how do i get a t

I'm just new to this  - 

jab1
Legend
Posts: 17,064
Thanks: 5,464
Fixes: 254
Registered: ‎24-02-2012

Re: how do i get a t

Then reply, saying you are still not satisfied.

John
jbjardine
Hooked
Posts: 6
Registered: ‎16-04-2023

Re: how do i get a t

have done