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ftp errors - anybody else?

longedge
Aspiring Pro
Posts: 367
Thanks: 51
Fixes: 3
Registered: ‎27-01-2008

ftp errors - anybody else?

Cumulus is throwing errors this morning typically error 530 (home directory not available) and timeout errors. I can log in without any problem using Filezilla. Is anybody else having any issues?

Just tried again before hitting post and I got "Error:    Critical error: Could not connect to server" from Filezilla.

32 REPLIES 32
longedge
Aspiring Pro
Posts: 367
Thanks: 51
Fixes: 3
Registered: ‎27-01-2008

Re: ftp errors - anybody else?

02/05/19 09:45:03 : FTP Connect Error, Error code = 530
02/05/19 09:45:33 : FTP Connect Timeout
02/05/19 10:00:04 : FTP Connect Error, Error code = 530
02/05/19 10:00:34 : FTP Connect Timeout
02/05/19 10:15:04 : FTP Connect Error, Error code = 530
02/05/19 10:15:34 : FTP Connect Timeout
02/05/19 10:30:03 : FTP Connect Error, Error code = 530
02/05/19 10:30:33 : FTP Connect Timeout
02/05/19 11:00:04 : FTP Connect Error, Error code = 530
02/05/19 11:00:34 : FTP Connect Timeout
02/05/19 11:15:03 : FTP Connect Error, Error code = 530
02/05/19 11:15:33 : FTP Connect Timeout
02/05/19 11:30:03 : FTP Connect Error, Error code = 530
02/05/19 11:30:33 : FTP Connect Timeout
02/05/19 11:45:04 : FTP Connect Error, Error code = 530
02/05/19 11:45:34 : FTP Connect Timeout
02/05/19 12:00:04 : FTP Connect Error, Error code = 530
02/05/19 12:00:34 : FTP Connect Timeout
02/05/19 12:15:03 : FTP Connect Error, Error code = 530
02/05/19 12:15:33 : FTP Connect Timeout

p.s. - I have been able to update my web page by selecting "web update" in Cumulus to do a full refresh of all the files. AFAIK this uses the same login credentials and mode as the 'normal' updates.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,203
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Registered: ‎27-04-2007

Re: ftp errors - anybody else?

Hi there, that's odd! Error 530 usually means an incorrect password but I'm wondering if there's been a brief issue on our side as that's since worked for you. Sorry for any inconvenience in case it was. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Strat
Moderator
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Registered: ‎14-04-2007

Re: ftp errors - anybody else?

My Cumulus has no errors recorded today and having done a manual upload it is fine.

Customer and Forum Moderator. Windows 10 Firefox 89.0.1 (64-bit)

longedge
Aspiring Pro
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Registered: ‎27-01-2008

Re: ftp errors - anybody else?

@Strat  Can I ask what settings you use in Cumulus configuration/internet settings? I currently have active ftp mode checked.

 

I'm still getting the same error but have just done a manual update without any problem. Looks like the problem is at my end somewhere.

Strat
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Re: ftp errors - anybody else?

@longedge 

Cumulus.JPG

 

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longedge
Aspiring Pro
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Re: ftp errors - anybody else?

@Strat  Thanks for that Thumbs_Up. I've removed active ftp and (for now) that seems to have fixed it. I can remember that I ticked it some time ago when I was having similar problems. Perhaps it's coincidence Smiley

longedge
Aspiring Pro
Posts: 367
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Registered: ‎27-01-2008

Re: ftp errors - anybody else?

Spoke too soon, I'm still getting the same error. I'll see what the next few days brings - perhaps it'll heal itself.

Jubby
Plusnet Help Team
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Re: ftp errors - anybody else?

Hello @longedge,

Could you confirm if you are using the details below to connect to FTP.

FTP: ftp.plus.net
FTP username: Your account username

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional
longedge
Aspiring Pro
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Registered: ‎27-01-2008

Re: ftp errors - anybody else?

Yes I'm using the correct address, user and password, that's not the issue. In fact the last error was at 16:00 and the last auto update ar 17:00 (it's every 15 mins) so that's 4 updates on the trot successful. Perhaps whatever the problem was has cleared (said he with fingers crossed).

RandallFlagg
Plusnet Alumni (retired)
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Posts: 1,915
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Registered: ‎11-01-2018

Re: ftp errors - anybody else?

 

That's good to hear, @longedge - if this reoccurs, just give us a shout and we'll raise this to our network team on your behalf.

 

Best wishes

 

Dave

longedge
Aspiring Pro
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Re: ftp errors - anybody else?

@RandallFlagg  Something weird is happening with all my Plusnet links and it seems to be password related. Cumulus connected OK at 0900hrs but since then is throwing a 530 error. Filezilla refuses to connect with 530 error.

My first attempt to log in to the forum took me to the registration page as if my details hadn't been recognised but a second attempt to log in was accepted. My forum password is different to my account password.

Any suggestions as to my best course of action, perhaps I should change my account password for a start.

p.s. Each time I log in to the member centre I'm told that I need to update my preferences, I've done that and submitted it 3 or 4 times now but it doesn't appear to have any effect. I wondered if it was just a caching problem on my PC so I tried a refresh and got a sorry we cannot find that page.

longedge
Aspiring Pro
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Registered: ‎27-01-2008

Re: ftp errors - anybody else?

Changed my account password and :-

1) Router has updated itself

2) I've sent/recvd email after updating password in Outlook

3) I've logged into member centre

4) Had email confirmation of password change and market research preferences change

BUT with the new password, Cumulus, Filezilla and YAWCAM all fail to log in to ftp.plus.net which resolves to 212.159.8.91. Tracert and ping both timeout to that IP for me. Should I expect to get a response?

subsync
Dabbler
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Registered: ‎03-05-2015

Re: ftp errors - anybody else?


@longedge wrote:

Is anybody else having any issues?


Yes, since yesterday. I'm using filezilla and getting the 530 error on all 4 PN accounts I manage. Sometimes it works, so nothing to do with my settings.

Strat
Moderator
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Re: ftp errors - anybody else?

@longedge 

I'm getting some errors this morning but I'm expecting it to sort itself out later.

03/05/2019 10:40:00 : FTP Connect Error, Error code = 530
03/05/2019 10:40:30 : FTP Connect Timeout
03/05/2019 10:50:01 : FTP Connect Error, Error code = 530
03/05/2019 10:50:31 : FTP Connect Timeout
03/05/2019 11:00:01 : FTP Connect Error, Error code = 530
03/05/2019 11:00:31 : FTP Connect Timeout

Customer and Forum Moderator. Windows 10 Firefox 89.0.1 (64-bit)