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ccgi gone

ffupi
Grafter
Posts: 370
Registered: 01-08-2007

ccgi gone

Is there a problem?
Webaccess - gone
Ftp access - gone
PuTTY access - gone
Cry
4 REPLIES
xpher
Grafter
Posts: 58
Registered: 02-08-2007

Re: ccgi gone

Same happened for me too.
Nothing on service status.
ffupi
Grafter
Posts: 370
Registered: 01-08-2007

Re: ccgi gone


Not even a time-out. Ccgi is completely gone. The browser immediately says that there is no connection possible.
Quote from: xpher
Nothing on service status.

Status incorrectly says it is OK: http://www.plus.net/supportpages.html?a=2&?helpheader=servicestatus
http://portal.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=cgiservices
I raised a ticket.
Cry
ffupi
Grafter
Posts: 370
Registered: 01-08-2007

Re: ccgi gone

... and - incredible - there is already an email-reply to my ticket:
Quote
18.08.2007 22:11
We are pleased to be able to inform you that a member of our Customer Support Centre has now escalated your Question [number  22634720 ] for further investigation.
The following comment was added to the Question
Dear Mr,
Thank you for your query. We have recently become aware of an issue with CCGI and our networks engineers have been informed. We are working to resolve this as soon as possible.
Regards,

Undecided
xpher
Grafter
Posts: 58
Registered: 02-08-2007

Re: ccgi gone

Working now