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Where are My Perks?

FIXED
terryb44
Hooked
Posts: 8
Thanks: 2
Fixes: 1
Registered: ‎08-07-2019

Where are My Perks?

When I log in and click on My Perks nothing loads, just grey blocks. I've treid everthing to coreect this but nothing works - except USING A VPN! Switch on a VPN and hey presto there are my perks, turn it off, refresh and back to grey panels. Anyone know whats going on here and how to fix it?

4 REPLIES 4
Anonymous
Not applicable

Re: Where are My Perks?

Moderator's note:
Irrelevant unhelpful post removed
Baldrick1
Moderator
Moderator
Posts: 11,857
Thanks: 5,277
Fixes: 421
Registered: ‎30-06-2016

Re: Where are My Perks?

@terryb44 

Sounds like you may be using an out of date DNS resolver. Are you using the Plusnet ones?

Have you tried other resolvers or leaving the hub switched off for an hour or so to see if you pick up a different IP address.

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terryb44
Hooked
Posts: 8
Thanks: 2
Fixes: 1
Registered: ‎08-07-2019

Re: Where are My Perks?

Fix

SOLVED!  I found a fix for this in Firefox settings. In Privacy & Security I changed DNS over HTTPS from Default to Increased Protection and My Perks now appears normally. It also worked if I switched it completely OFF!  Haven't a clue why this works but what the h***!

corringham
Seasoned Champion
Posts: 1,269
Thanks: 666
Fixes: 17
Registered: ‎25-09-2015

Re: Where are My Perks?

Were your Perks worth the effort?