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Webstats not generated (6th April)

Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Webstats not generated (6th April)


Can someone give then a kick again.
Tony
22 REPLIES 22
kdiment
Rising Star
Posts: 231
Thanks: 30
Registered: ‎30-06-2007

Re: Webstats not generated (6th April)

If this script fails for the same reason each time it fails then it should have been fixed long ago. If it fails for a different reason each time then it must be very fragile and needs to be made more robust. Surely a job that has run every night for many years ought by now to have evolved into something more reliable.
Keith
jelv
Community Veteran
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Registered: ‎10-04-2007

Re: Webstats not generated (6th April)

Given it's Saturday I suggest you ring in - posts here may not be spotted in time.
jelv (a.k.a Spoon Whittler)
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pengyou
Grafter
Posts: 96
Registered: ‎30-07-2007

Re: Webstats not generated (6th April)

Quote from: chrispurvey
We do now have in-place a more vigilant monitoring process for when/if this occurs.

That statement was made about 24 hours ago, after yesterday's webstats failure. No sign of a Service Status announcement yet.
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Webstats not generated (6th April)

Hi all,
Really sorry about this, especially two days running. We're looking into it now, I'll post a service status shortly.
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Webstats not generated (6th April)

Problem's been raised and we've got a service status up: http://usertools.plus.net/status/archive/1365248944.htm
We'll make sure we check into why it's failed two days in a row now, and get that sorted. Really sorry about this guys.
spraxyt
Superuser
Superuser
Posts: 10,063
Thanks: 1,369
Fixes: 75
Registered: ‎06-04-2007

Re: Webstats not generated (6th April)

I'd like to acknowledge the courteous and helpful manner in which Mark and his team leader dealt with my call and took action to move this forward. #67973801
David
David
Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Re: Webstats not generated (6th April)

Is it just me or are we coming up to 7.30pm with the stats still not generated?
Actually, looking at the service status it says the next update is due '08/04/2013 @ 11:00', so that it it for the weekend.
Tony
Penny
Superuser
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Re: Webstats not generated (6th April)

Quote from: Tony
Actually, looking at the service status it says the next update is due '08/04/2013 @ 11:00', so that it it for the weekend.

... just seen your post, with some degree of dismay.  I'd seen the thread earlier, but hadn't added to it as it looked as though everything was in hand.
Quote from: kdiment
If this script fails for the same reason each time it fails then it should have been fixed long ago. If it fails for a different reason each time then it must be very fragile and needs to be made more robust. Surely a job that has run every night for many years ought by now to have evolved into something more reliable.

... yeah : )  you're probably right.
Have to admit to being a bit concerned at the prospect of losing two days' worth of stats (primarily because it skews the monthly and annual cumulative figures).
More worried though that there's been a significant failure again, hot on the heels of the one a few weeks back where two consecutive runs failed and stats were lost.  I read the update (other thread, yesterday I think) but I don't think it actually said what *caused* the failure on that occasion.  And now a fairly swift recurrence, seemingly.
Whatever it is, I hope it's sort-able.
Regards,
Penny.
Penny Rollo * Force 9 from 17/02/98 * PlusNet from 2000 onwards
Project HappyChild - free maths worksheets, free French-English
worksheets and 12 other languages
personal site www.pennymidasrollo.plus.com
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Webstats not generated (6th April)

Sorry it's so late (thanks spraxyt) - had a chat with Kelly and called the networks on call, we're trying to get them run for today so the stats aren't lost.
Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Re: Webstats not generated (6th April)

Too late.
pengyou
Grafter
Posts: 96
Registered: ‎30-07-2007

Re: Webstats not generated (6th April)

Quote from: Matt
We're looking into it now, I'll post a service status shortly.

Quote from: Matt
had a chat with Kelly and called the networks on call, we're trying to get them run for today so the stats aren't lost.

Did it really take 11 hours to decide to call someone to try to fix the problem?
Today's log file was generated about 2 hours earlier than normal and only contains the data for yesterday (6 April).
All of the data for 5 April has been lost despite Plus Net knowing about the problem since at least 12:29 yesterday.
spraxyt
Superuser
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Re: Webstats not generated (6th April)

My guess is that the late call out did result in the stats run being manually started but unfortunately by then the midnight switchover had caused the previous day's files to be overwritten. The normal run for today, which would have produced the stats later, probably failed (exited) because the stats script was already running.
From my conversations last night I'm aware of the procedural reason why action was not taken earlier (when the problem was raised). That is something that will need sorting out on Monday. Unfortunately the lack of feedback did not help to get those procedures challenged until it was too late.
David
David
jelv
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Registered: ‎10-04-2007

Re: Webstats not generated (6th April)

The web stats have been cocked up so many times in the past that there is absolutely no excuse whatsoever for everybody not knowing that time is of the essence!
jelv (a.k.a Spoon Whittler)
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chrispurvey
Plusnet Alumni (retired)
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Posts: 5,369
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Registered: ‎13-07-2012

Re: Webstats not generated (6th April)

We've now closed the service status. Unfortunately Friday's webstats are no longer retrievable as the scripts hadn't completed before the next days scripts were due to start.
We've flagged this up to the relevant team.
Sorry for any inconvenience caused.
Chris