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Webstats log file with data for 23 September missing

pengyou
Grafter
Posts: 96
Registered: 30-07-2007

Webstats log file with data for 23 September missing

Anyone else missing the log file with the activity data for yesterday?
The most recent log file for my webspace is the one dated yesterday (23 September, 04:02) containing the log data for 22nd.
The portal webstats show data for the 23rd so the stats appear to have been collected even though there is no log file.
7 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Webstats log file with data for 23 September missing

I'm taking a look to see if there is anything amiss at the moment.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Webstats log file with data for 23 September missing

I've raised problem on this and let one of our networks team know about it. Odd that the webstats are created though.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
pengyou
Grafter
Posts: 96
Registered: 30-07-2007

Re: Webstats log file with data for 23 September missing

Thanks for the prompt response Chris.
When I checked this morning I found a new log file timestamped 03:53 today (25 September) containing the data for yesterday (24th). Still no sign of the log data for activity on 23rd.
There has also been no response to my ticket (3011493Cool. According to the Service Status page the average closure time is less than 6 hours yet my ticket has not received any response in over 19 hours.
pengyou
Grafter
Posts: 96
Registered: 30-07-2007

Re: Webstats log file with data for 23 September missing

Quote from: pengyou
There has also been no response to my ticket (3011493Cool.

I found a response this morning but it was useless because it completely failed to address the problem I had raised.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Webstats log file with data for 23 September missing

Hi pengyou,
Unfortunately we can't get the raw log file for you, however the stats for the 23rd are available in your members centre in the Website settings -> advanced webstats section.
Sorry for the hassle, I'll have a word about the ticket as well.
Hope that helps,
pengyou
Grafter
Posts: 96
Registered: 30-07-2007

Re: Webstats log file with data for 23 September missing

Quote from: orbrey
however the stats for the 23rd are available in your members centre

I am aware of this. In fact I mentioned it when I started this topic and I mentioned it when I raised my ticket last Thursday (almost six days ago).
Given what has happened in the past when something has gone wrong with the webstats I am not really surprised that the raw log file has disappeared without trace.
Community Gaffer
Community Gaffer
Posts: 13,431
Thanks: 1,187
Fixes: 92
Registered: 04-04-2007

Re: Webstats log file with data for 23 September missing

Due to the way the system works I'm pretty sure that the logs will be irretrievable. Having said that, I've reopened the problem (ref: 58363) to have things clarified...

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵