| Quote from: spoon |
| What are the chances of getting an agent who firstly actually knows what webstats are and secondly understands the time critical importance of getting the issue investigated? |
The live chat/ticket experience mentioned in the following reply...
| Quote from: spraxyt |
| I raised ticket 112350876 via live chat at 4:47pm, Saturday 10 Oct 2015. It's still waiting to be picked up. I mentioned that procedures should require networks to be called out to run the stats manually. However I did not get the impression that the urgency was understood. |
... answers that. (my contact was late afternoon when it appeared earlier attempts by others had failed to spark a response).
My ticket was responded to at 2:49pm, Tuesday 13 Oct 2015 (by a CS agent, not by ops)
David
David
