cancel
Showing results for 
Search instead for 
Did you mean: 

Webstarts not generated (15th December)

Tony_W
Grafter
Posts: 745
Registered: ‎11-08-2007

Webstarts not generated (15th December)

As the title says, webstats are still showing those generated on the 14th.
Nothing on the service status web page.
Tony
4 REPLIES 4
Penny
Superuser
Superuser
Posts: 1,001
Thanks: 550
Fixes: 5
Registered: ‎05-04-2007

Re: Webstarts not generated (15th December)

.
Webstats not updated here, either - no time to raise a ticket right now, sorry 😕
Regards,
Penny.
Penny Rollo * Force 9 from 17/02/98 * PlusNet from 2000 onwards
Project HappyChild - free maths worksheets, free French-English worksheets + 12 other languages
personal site www.pennymidasrollo.plus.com
Superusers are not PlusNet staff but do have a direct line of communication into the business to raise issues, concerns and feedback from the Community.
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Webstarts not generated (15th December)

We'll get a problem and service status raised, ta.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
bobpullen
Community Gaffer
Community Gaffer
Posts: 15,125
Thanks: 2,764
Fixes: 173
Registered: ‎04-04-2007

Re: Webstarts not generated (15th December)

Service Status now posted.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

bobpullen
Community Gaffer
Community Gaffer
Posts: 15,125
Thanks: 2,764
Fixes: 173
Registered: ‎04-04-2007

Re: Webstarts not generated (15th December)

Looks like the process fell down copying the server logs across this morning. It timed out although we're not sure why. It wasn't flagged by our monitoring systems (something we're looking to improve already), so thanks for the heads up Tony.
We've copied the missing files across and the scripts are being re-run so hopefully the stats will be available early afternoon.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵