Website broken following migration to greenby

stourchess · Saturday

homepages.force9.net which is homepages.force9.greenbysites.com .

Townman · ‎22-08-2007

For FTP uploads you should be using ftp.force9.net

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Penny · ‎05-04-2007

@Townman wrote:

... you should be using ftp.force9.net

Puzzled.

I still have the (original) Force9 webspace - emptied a couple of years back when the HappyChild website/domain sadly had to be moved elsewhere.

Just checked the ftp address (on flash fxp) and is homepages.force9.net.

I don't recall ever having used ftp.force9.net (nor ever having been advised to).

Just tried logging into ftp with the homepages address and that worked fine.

@stourchess Do you want me to try uploading a page, and see if that works (?)

.

Penny Rollo * * * joined Force9 on 17/02/98 * * * with PlusNet from 2000 onwards * * * * personal website at pennymidasrollo.plus.com
Project HappyChild website (free educational resources for kids and schools, plus directory of charities helping children) 1998 onwards

Superusers are not PlusNet staff but do have a direct line of communication into the business to raise issues, concerns and feedback from the Community.

stourchess · Sunday

I've changed to ftp://ftp.force9.net. It also points at homepages.force9.greenbysites.com

I've republished the pages. and still cannot see my changes.

stourchess · Sunday

@Penny It would be great if you could try. Have you been migrated to greenby ?

Penny · ‎05-04-2007

@stourchess wrote:

@Penny It would be great if you could try.

@stourchess And have The webpage is here (didn't want to make the link address visible on the forum as never advertised the original username used).

Not entirely sure if will display the page first off (I got one of those 'Your connection isn't private' warnings, but the 'advanced' option on that page led to the ftp-uploaded content).

@stourchess wrote:

Have you been migrated to greenby ?

... *that*, I don't know 😕 but given that we're both Force9, logically perhaps I would have been (?)

However I don't (now) use mail on that account (ie don't have a send-and-receive for that account in Outlook) so if I've been migrated (and they or PN have sent me an e-mail to say so), I wouldn't know.

Wow. Random.

.

Penny Rollo * * * joined Force9 on 17/02/98 * * * with PlusNet from 2000 onwards * * * * personal website at pennymidasrollo.plus.com
Project HappyChild website (free educational resources for kids and schools, plus directory of charities helping children) 1998 onwards

Superusers are not PlusNet staff but do have a direct line of communication into the business to raise issues, concerns and feedback from the Community.

stourchess · Sunday

Thanks @Penny @Townman . I just tried publishing a new page and that did not appear on the website either.
I have now raised a ticket with Greenby.

Townman · ‎22-08-2007

@Penny wrote

I don't recall ever having used ftp.force9.net (nor ever having been advised to).

Did you see the (authoritative?) advice from @dave in the SU discussion board?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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MisterW · ‎30-07-2007

@Penny

However I don't (now) use mail on that account (ie don't have a send-and-receive for that account in Outlook) so if I've been migrated (and they or PN have sent me an e-mail to say so), I wouldn't know.

It would be useful to be able to confirm or not, whether your account has been migrated. Is there any chance you could login to the account with webmail and see if you've received any migration emails ?

@Townman is it possible that the proxy isnt correctly routing FTP for migrated accounts ? so whilst the website is being served correctly, via the proxy, from the Greenby servers , FTP access is still being directed to the old PN servers

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Townman · ‎22-08-2007

@MisterW

These are really good questions … similar possibilities have been examined elsewhere.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

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MisterW · ‎30-07-2007

similar possibilities have been examined elsewhere

and was there any conclusions ?

If you're going to stick a proxy in the path to serve webspace, then testing that both http & ftp route to the same servers is pretty basic

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

stourchess · Sunday

I just tried pinging @Penny 's website and it resolves as www.xxxxxxxx. f9.greenbysites.com [212.159.9.90]

Where for my site it resolves as
Pinging www.stourbridgechess.f9.greenbysites.com [91.204.210.10]

Looking up @Penny's IP address 212.159.9.90 gives:

Hostname:homepages.force9.net

ASN:6871

ISP:British Telecommunications

Whereas mine gives:

Hostname:91.204.210.10

ASN:52148

ISP:Enix Ltd
So I have definitely been migrated but not sure about Penny

MisterW · ‎30-07-2007

@stourchess

Whereas mine gives:

Hostname:91.204.210.10

as a test, it might be worth trying an FTP connection directly to that IP as suggested earlier in the thread by @mikeb , make a simple change and see if that's refected in the website.

Note that this isn't a permanent solution, rather just a test to help understand whats happening.

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stourchess · Sunday

I'm not sure if I've understood what you are suggesting. @MisterW @mikeb

Are you suggesting I try to use 91.204.210.10 as the FTP server.
I get "Login incorrect" when I attempt to access it. (I've tried a few times)

open 91.204.210.10
Connected to 91.204.210.10.
220 ProFTPD Server (enix-proxy-10) [91.204.210.10]
200 UTF8 set to on
User (91.204.210.10:(none)): stourbridgechess
331 Password required for stourbridgechess
Password:

530 Login incorrect.
Login failed.

MisterW · ‎30-07-2007

@stourchess that was what I was suggesting. I wasn't sure if it would work or not, obviously not!.

I'm afraid we'll have to wait for Plusnet & Greenby to investigate the problem..

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.