Trouble connecting to website on GoDaddy
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Trouble connecting to website on GoDaddy
21-08-2016 1:49 PM
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This is a weird one. As of yesterday I stopped being able to connect to my GoDaddy website: www.simlogical.com via my Plusnet FTTC connection. I can still connect fine via my phone's mobile data.
I don't think it's anything wrong with my browser setup as it is the same trying it from other devices in out home using the same connection. I don't think it's anything wrong with the router setup as it's not been changed or restarted since long before this problem started.
I have asked some friends to test, and at least one person, using Verizon in the USA also has the same trouble connected. Using the IsItUp type of services, two say it's up and one says it's down.
Godaddy themselves say they can't see any problem with the site, and I can actually connect ok to someone else's site hosted at Godaddy.
What on earth can I try next?
Re: Trouble connecting to website on GoDaddy
21-08-2016 8:04 PM
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The site loads OK using FTTC for me. What do you get if you try a tracert to the site?
Re: Trouble connecting to website on GoDaddy
21-08-2016 8:22 PM
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C:\Users\Inge>tracert simlogical.com
Tracing route to simlogical.com [68.178.254.124]
over a maximum of 30 hops:
1 <1 ms <1 ms 1 ms 192.168.1.254
2 15 ms 15 ms 14 ms lo0-central10.ptn-ag03.plus.net [195.166.128.192]
3 41 ms 15 ms 59 ms link-b-central10.ptn-gw02.plus.net [212.159.2.138]
4 15 ms 14 ms 14 ms xe-5-3-0.ptw-cr02.plus.net [212.159.0.110]
5 16 ms 17 ms 16 ms 195.99.126.182
6 16 ms 16 ms 18 ms 166-49-211-228.eu.bt.net [166.49.211.228]
7 82 ms 82 ms 82 ms ixp1-xe-0-0-0-0.us-nyc.eu.bt.net [166.49.208.27]
8 82 ms 82 ms 82 ms nyc2-brdr-01.inet.qwest.net [63.146.27.193]
9 * * * Request timed out.
10 140 ms 139 ms 139 ms 63-232-81-254.dia.static.qwest.net [63.232.81.254]
11 * * * Request timed out.
12 140 ms 139 ms 140 ms ip-184-168-1-138.ip.secureserver.net [184.168.1.138]
13 139 ms 140 ms 140 ms ip-184-168-1-137.ip.secureserver.net [184.168.1.137]
14 140 ms 139 ms 140 ms ip-184-168-1-134.ip.secureserver.net [184.168.1.134]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Re: Trouble connecting to website on GoDaddy
21-08-2016 9:15 PM
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That's odd, mine ends up transitting the same routers but gets a response from the destination at hop 17.
C:\>tracert simlogical.com Tracing route to simlogical.com [68.178.254.124] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms dsldevice.lan [192.168.1.254] 2 22 ms 21 ms 38 ms lo0-central10.pcl-ag04.plus.net [195.166.128.185] 3 22 ms 22 ms 22 ms link-b-central10.pcl-gw02.plus.net [212.159.2.174] 4 25 ms 22 ms 22 ms xe-0-2-0.pcl-cr02.plus.net [212.159.0.206] 5 24 ms 25 ms 23 ms 195.99.126.98 6 24 ms 24 ms 23 ms core3-te0-9-0-27.faraday.ukcore.bt.net [109.159.249.179] 7 24 ms 25 ms 25 ms 213.137.183.38 8 110 ms 106 ms 106 ms 166-49-208-183.eu.bt.net [166.49.208.183] 9 102 ms 101 ms 102 ms 166-49-169-110.eu.bt.net [166.49.169.110] 10 * * * Request timed out. 11 156 ms 160 ms 156 ms 63-232-81-254.dia.static.qwest.net [63.232.81.254] 12 * * * Request timed out. 13 157 ms 156 ms 158 ms ip-184-168-1-138.ip.secureserver.net [184.168.1.138] 14 157 ms 157 ms 156 ms ip-184-168-1-137.ip.secureserver.net [184.168.1.137] 15 158 ms 157 ms 161 ms ip-184-168-1-134.ip.secureserver.net [184.168.1.134] 16 * * * Request timed out. 17 159 ms 158 ms 158 ms p3slh027.shr.phx3.secureserver.net [68.178.254.124] Trace complete.
You could try disconnecting from Plusnet and reconnecting to see if you get a different gateway (presently ptn-ag03) and different results.
Re: Trouble connecting to website on GoDaddy
22-08-2016 8:26 AM
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And, this morning suddenly, I can connect! Two days mysteriously broken, day three just as mysteriously fixed
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