Transferring website and e-mail to new provider

[#1]

"Mail for this domain does not appear to be handled by our mail servers: the MX records do not point to our mailhubs. The settings on this page will therefore have no effect."

That just means that mail wont be received , it doesnt prevent you creating mailboxes

I can click on 'Add an email address' and complete the fields, but - as the message above implies - it has no effect and the address is not created.

You need to create a mailbox first before you can create an email address!

Go to the bottom of the Mail configuration screen and there's a 'Create mailbox' link.

Creating a mailbox will automatically add an email address of the same name , set to save in the mailbox. Once you have mailboxes , then you can create additional addresses (aliases) and set them to store in the appropriate mailboxes

[#2]

Thanks for this. MB's instructions don't make it clear that you need to set the mailbox first.

I've now done that and set up the individual addresses.

I suppose now all (!) I need to do is to ask PN to transfer the domain, MX records, etc.? Would posting the request on the Forum do the trick, or is there something else I need to do?

[#3]

MB's instructions don't make it clear that you need to set the mailbox first.

Think of it like this :-

Mailboxes are where mail is 'stored' and where it is retrieved by an email client. Email addresses define what happens when mail is received to that address. The simple scenario is that email to an address is stored in the mailbox of the same name but that's not the only option.

I suppose now all (!) I need to do is to ask PN to transfer the domain, MX records, etc.?

You need to ask Plusnet to transfer the domain to Mythic beasts by changing the IPSTAG. Once that request has been accepted (it will take a few days) you initiate the transfer in using the MB portal. Once the transfer has completed , you switch the nameservers to the MB ones , again using the MB portal. The MX records will now be pointing to MB.  

Would posting the request on the Forum do the trick, or is there something else I need to do?

I'll tag the help team , they should be able to raise a support ticket.

@Rach_H could someone assist with raising a ticket for the domain transfer please ?

[#4]

Thanks MisterW, I'll await developments.

[#5]

Hi @thejudge,

I'll be happy to help.

I'll send over a Private message, which you should see in your Plusnet Community inbox.

Chris S

[#6]

Hi there,

Can I take your Plusnet username please?

Chris S

[#7]

Hi Chris.

User name is '<removed>'.

Thanks.

N

Moderator's note:
Personal information removed from a public forum (to an area that staff can see).

[#8]

@thejudge  Just a word of warning, it's not a good idea to reveal your username on the Plusnet forum.

I would suggest you edit and delete your post immediately if you can and reply to the private message that @Chris_S sent you.

[#9]

Problem being that it wasn't sent to me as a PM but as an open post in the Forum, which I replied to in kind. I thought it was a touch odd, but what do I know?

[#10]

I asked the mods to move it to the staff area. The help team should still be able to see it and (hopefully) they'll now be able to raise a ticket for the information needed for the transfer 

[#11]

As an aside...

The last time I faffed around with a subdomain (or two, or three, or four, etc.) with MB their interface decided the subdomains were third-party hosted. Trying to get the subdomains working (the same) as the main domain caused some problems so I gave up (and had to manually clear up some DNS stuff after removing the subdomains via the web interface). I was testing sending stuff to MS world (hotmail and such).

If this is (very) OT then PMs may be an option to see whether you can clear my confusions/errors.

[#12]

@thejudge has @Chris_S processed your request ?

[#13]

@MisterW 

It seems to be in hand now, thanks. Awaiting processing.

[#14]

@thejudge 

Good to hear, means I dont need to prod someone else😀

[#15]

Oh, please don't let that get in the way of your having fun, MisterW! 😀

Latest is that PN have updated the tags. Just need to wait a little now.