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Transfer out domain

ClaireAA
Newbie
Posts: 1
Registered: Wednesday

Transfer out domain

After being moved to EE because wanted to keep landline (or equivalent), access to emails at my custom .co.uk domain has stopped.

At no point did anyone mention what to do with the domain and its emails, which I can no longer access. Webmail access doesn't work.

Have rung support but no one was interested or could understand the issue. (Was referred to Dale [Removed])

I want to transfer the domain to Cloudflare for use with iCloud.

I can see no other way of requesting this other than here.

Claire.

 

 

Moderators Note:  CSA Surname removed.

4 REPLIES 4
plusnettony
Plusnet Help Team
Plusnet Help Team
Posts: 3,020
Thanks: 1,338
Fixes: 56
Registered: ‎24-07-2014

Re: Transfer out domain

When you cancelled your account, all components on it would cancel hence the problems. 

 

We can transfer the domain, you need to give us a call and give us the IPS tag of the domain (which is probably CLOUDFLARE), but YOU MUST follow instructions on their side for the inbound transfer or it will fail. I've seen this happen numerous times as, unlike some other companies, Cloudfare don't automatically accept the IPS tag change.

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
MisterW
Superuser
Superuser
Posts: 19,358
Thanks: 8,476
Fixes: 556
Registered: ‎30-07-2007

Re: Transfer out domain

@ClaireAA @plusnettony I dont think a transfer to Cloudfare will work ?

From their site https://developers.cloudflare.com/registrar/get-started/transfer-domain-to-cloudflare/ the domain needs adding to the Cloudfare account first. To do that requies changing the nameservers https://developers.cloudflare.com/registrar/get-started/transfer-domain-to-cloudflare/#1-add-your-do...

Add your domain and update your nameservers

Follow the steps in Set up Cloudflare DNS to add your domain, review your DNS records, and get your assigned nameservers. Then update the nameservers at your current registrar to the ones Cloudflare assigned.

AFAIK its not possible to change the nameservers on a Plusnet hosted domain

 

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

plusnettony
Plusnet Help Team
Plusnet Help Team
Posts: 3,020
Thanks: 1,338
Fixes: 56
Registered: ‎24-07-2014

Re: Transfer out domain

Sometimes they go through, but never at first attempt, Mythic Beasts/123 Reg go through instantly every day of the week. 

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
MisterW
Superuser
Superuser
Posts: 19,358
Thanks: 8,476
Fixes: 556
Registered: ‎30-07-2007

Re: Transfer out domain

ICBW but from what I can see, you don't actually need to have the registration with Cloudfare, providing you can change the nameservers the domain can be added to a Cloudfare account. 

So a alternative option might be to transfer the registration to Mythic or 123, which gives the ability to change nameservers. Then the domain can just be added to a Cloudfare account.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.