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Transfer domain away from PlusNet

dcolpus
Newbie
Posts: 3
Registered: ‎12-04-2023

Transfer domain away from PlusNet

I have just called PlusNet to cancel my broadband from the renewal date in May. I asked if I could transfer my domain name to another registrar. I was told that I could not do it.

However on the website it says

If you wish to cancel any domain service you should provide instructions about what they would like to happen to any domain names on their account.

If requested, we can continue to renew and host a domain name on a subscription Mail Only account. Please make this clear when requesting account cancellation.

If no instructions are received, the domain name will cease to function. It will not be renewed by us when the renewal is due.

If you wish to transfer your domain to another registrar this should be done before account cancellation or there is a risk the domain will cease to function.

So am I able to move it or not?

If not, can I just pay to keep the domain name with PlusNet?

Thanks

8 REPLIES 8
MisterW
Superuser
Superuser
Posts: 15,092
Thanks: 5,737
Fixes: 409
Registered: ‎30-07-2007

Re: Transfer domain away from PlusNet

So am I able to move it or not?

If it is your own domain e.g a .uk or .com and NOT your <account>.plus.com , then YES you can transfer it out, but you MUST do it before the account is cancelled.

If not, can I just pay to keep the domain name with PlusNet?

There is no option to keep the domain with Plusnet once the account is cancelled

I have just called PlusNet to cancel my broadband from the renewal date in May.

Did you really want to cancel i.e no longer have broadband ? or are you moving to another supplier ?

If the latter, then you shouldnt cancel with PN, just contact the new supplier and they will arrange the transfer and cancellation.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

RealAleMadrid
Aspiring Hero
Posts: 2,741
Thanks: 1,417
Fixes: 59
Registered: ‎07-07-2009

Re: Transfer domain away from PlusNet

@dcolpus If you want to keep the domain you have to transfer it away from Plusnet, it is certainly possible but phone support staff haven't got much knowledge of these legacy features so can't help you. You will have to wait for one of the forum staff to see this thread.

You can't pay Plusnet to keep it, the paid mail only accounts have been discontinued.

edit .... should have mentioned that as @MisterW says an <account>.plus.com cannot be transferred.

dcolpus
Newbie
Posts: 3
Registered: ‎12-04-2023

Re: Transfer domain away from PlusNet

I am moving to Community Fibre which is full fibre rather than using broadband.

I have colpus.me.uk as the domain name I have registered with PlusNet

MisterW
Superuser
Superuser
Posts: 15,092
Thanks: 5,737
Fixes: 409
Registered: ‎30-07-2007

Re: Transfer domain away from PlusNet

Ah! ok , then as @RealAleMadrid  says , you need to wait for a Help team member to pick this up and raise a 'ticket' to transfer the domain. They will need the IPSTAG for the new registrar.

If it hasnt been picked up in a couple of days, post back and I'll escalate it

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

iannewson
Rising Star
Posts: 79
Thanks: 24
Fixes: 3
Registered: ‎15-01-2016

Re: Transfer domain away from PlusNet

You can also do it yourself directly with nominet https://www.nominet.uk/domain-support/

csmith94
Plusnet Help Team
Plusnet Help Team
Posts: 394
Thanks: 154
Fixes: 29
Registered: ‎01-12-2020

Re: Transfer domain away from PlusNet

Hi @dcolpus 

 

I've opened a ticket on the account for you to respond to with the info we need Smiley 

 Curtis Smith
 Plusnet Help Team
dcolpus
Newbie
Posts: 3
Registered: ‎12-04-2023

Re: Transfer domain away from PlusNet

Thanks for the various replies.

Curtis has offered to help with the transfer

David

 

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,525
Thanks: 583
Fixes: 99
Registered: ‎27-11-2020

Re: Transfer domain away from PlusNet

I have raised this over for you now @dcolpus Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team