@geriatrix wrote:
Just curious, having received a reminder email from PN about the switch, has anyone received this guide book?
... not received here 😐 I got the "Moving you to EE if you don't take action" e-mail on 06/05/26.
As far as I'm aware, there should have been both a related letter and a guide book sent out at about the same time. The post deliveries here are intermittent at best, so I figured it might take a few days, but neither materialised.
Having discovered that full fibre isn't available where I live (well there's Full Fibre On Demand but that is AIUI an expensive proposition) I opted for giving up the landline number (rarely if ever used) and asking to transfer to SOGEA (ie staying with PN).
However was also aware that PN itself would subsequently have to deal with the removal of the landline number which can otherwise (somehow) cause a linked broadband account to be cancelled.
I (still) don't really understand the technical side of all this but SOGEA seems to be basically the same as the previous broadband connection [FTTC ie fibre-to-the-cabinet] but with the landline removed from the equation.
I went and looked up SOGEA in the 'Technical Jargon' post at https://community.plus.net/t5/Tech-Help-Software-Hardware-etc/Technical-Jargon/m-p/1919108/highlight... .
SOGEA – Single Order Generic Internet Access – "SoGEA stands for Single Order Generic Ethernet Access, this is VDSL2 service without analogue telephone service" - https://www.draytek.co.uk/support/guides/kb-openreach-sogea (useful link).
The switch to SOGEA happened on 20th May, two weeks after that first e-mail. All done remotely, no engineer. No hassle.
I could have retrieved the landline number, after that, if wished, for use with VOIP [eg via https://www.aa.net.uk/voice-and-mobile/voip-information/] but decided not to proceed with that.
During the two weeks from receipt of the "Moving you to EE if you don't take action" e-mail, I asked a lot of questions in the SU group [I'm the only non-techie "superuser"] because I really struggled to understand how the new set-up would work.
Got some brilliant answers to a great many questions.
So if anyone else here doesn't even understand the basics - eg one of the questions I asked was: "in my hallway there is a BT box into which the cable from the router is plugged. If I transferred to SOGEA (and removed the cable from the BT box) how would the signal get to the router (?)" then feel free to ask on this thread.
Some people can do "techie" stuff - and some of us can't, for whatever reason. But hopefully I could perhaps copy to here some of the questions I asked, and the SU-group responses, if of interest to anyone here.
Or maybe no-one else who visits these forums, struggles as much as I do, with even the basic techie-type stuff : )
It's been over two months now since the original "switch" e-mail arrived here and I think eight weeks since the actual move to SOGEA - and that booklet never arrived. Hopefully other people's letters/booklets did arrive, at some stage : )
If not, and you have any related questions, please just ask them here.
.
Penny Rollo * * * joined Force9 on 17/02/98 * * * with PlusNet from 2000 onwards * * * * personal website at pennymidasrollo.plus.comProject HappyChild website (free educational resources for kids and schools, plus directory of charities helping children) 1998 onwards
Superusers are not PlusNet staff but do have a direct line of communication into the business to raise issues, concerns and feedback from the Community.
