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Static IP

martin77
Hooked
Posts: 6
Thanks: 1
Registered: ‎20-05-2020

Static IP

I'd like a static IP so I can port forward to my CCTV system but the add on page in control panel just keeps going to a blank screen. Please can a helpful Plusnet person enable it for me?

13 REPLIES 13
bmc
Hero
Posts: 3,771
Thanks: 1,319
Fixes: 60
Registered: ‎28-02-2017

Re: Static IP

@martin77 

If you Log In to your Members portal you'll find Static IP under add ons. There's a one off charge of £5.00.

 

Brian

jab1
Legend
Posts: 18,660
Thanks: 6,076
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Registered: ‎24-02-2012

Re: Static IP

@bmc Unfortunately, the system doesn't work - static IPs have to be requested on here.

John
agedgopher
All Star
Posts: 491
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Registered: ‎02-12-2016

Re: Static IP

The system does work. Log into the members centre and at the first page headed "Your Products", select change add-ons.

That takes you to the add-on page, select Static IP from there

 

Evan

jab1
Legend
Posts: 18,660
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Registered: ‎24-02-2012

Re: Static IP

@agedgopher See the initial post - it doesn't and hasn't for quite a while.

John
agedgopher
All Star
Posts: 491
Thanks: 303
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Registered: ‎02-12-2016

Re: Static IP

@jab1  I just tried again and it greyed out. Teach me a lesson for trying to be smart.

 

Evan

bmc
Hero
Posts: 3,771
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Registered: ‎28-02-2017

Re: Static IP

Opps - didn't read the first post properly. Sorry.

 

Brian

martin77
Hooked
Posts: 6
Thanks: 1
Registered: ‎20-05-2020

Re: Static IP

Yeah I'm all about self-service - I did try and honestly, it doesn't work lol

martin77
Hooked
Posts: 6
Thanks: 1
Registered: ‎20-05-2020

Re: Static IP

So just logged back into the member centre and went to add-ons, it's now telling me I can remove my static IP if I want. So even though it looks like it's not working with the blank page, it's actually done it 😄

 

Bizarre. Anyway, thanks for all the replies.

jab1
Legend
Posts: 18,660
Thanks: 6,076
Fixes: 281
Registered: ‎24-02-2012

Re: Static IP

Have you paid the one-off £5.00 fee?

John
MisterW
Superuser
Superuser
Posts: 16,021
Thanks: 6,061
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Registered: ‎30-07-2007

Re: Static IP

So just logged back into the member centre and went to add-ons, it's now telling me I can remove my static IP if I want. So even though it looks like it's not working with the blank page, it's actually done it

I stand to be corrected, but I dont think is has done it!. AFAIK the link from the member centre to the 'back end' system which allocates the static IP ( and makes the charge?) is broken.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Legend
Posts: 18,660
Thanks: 6,076
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Registered: ‎24-02-2012

Re: Static IP

My understanding also, @MisterW  - which is why, AIUI, requests have to be made through the forum, to enable the Help Team to manage the job.

John
martin77
Hooked
Posts: 6
Thanks: 1
Registered: ‎20-05-2020

Re: Static IP

Looking at other threads in the forum this seems to have been going on for quite some time. It can't be that infrequent a request from customers to want a static IP that wouldn't make this worth fixing, surely?

MisterW
Superuser
Superuser
Posts: 16,021
Thanks: 6,061
Fixes: 437
Registered: ‎30-07-2007

Re: Static IP

TBH its not that frequent a request. I think the automated request functionality was broken when the new billing system came in a couple of years ago.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.