Static IP
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Static IP
02-08-2023 1:02 PM
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I'd like a static IP so I can port forward to my CCTV system but the add on page in control panel just keeps going to a blank screen. Please can a helpful Plusnet person enable it for me?
Re: Static IP
02-08-2023 1:14 PM
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If you Log In to your Members portal you'll find Static IP under add ons. There's a one off charge of £5.00.
Brian
Re: Static IP
02-08-2023 1:19 PM
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@bmc Unfortunately, the system doesn't work - static IPs have to be requested on here.
Re: Static IP
02-08-2023 1:30 PM
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The system does work. Log into the members centre and at the first page headed "Your Products", select change add-ons.
That takes you to the add-on page, select Static IP from there
Evan
Re: Static IP
02-08-2023 1:32 PM
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@agedgopher See the initial post - it doesn't and hasn't for quite a while.
Re: Static IP
02-08-2023 1:36 PM
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Re: Static IP
02-08-2023 1:49 PM
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Opps - didn't read the first post properly. Sorry.
Brian
Re: Static IP
02-08-2023 1:52 PM
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Yeah I'm all about self-service - I did try and honestly, it doesn't work lol
Re: Static IP
02-08-2023 1:56 PM
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So just logged back into the member centre and went to add-ons, it's now telling me I can remove my static IP if I want. So even though it looks like it's not working with the blank page, it's actually done it 😄
Bizarre. Anyway, thanks for all the replies.
Re: Static IP
02-08-2023 1:58 PM
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Have you paid the one-off £5.00 fee?
Re: Static IP
02-08-2023 2:05 PM
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So just logged back into the member centre and went to add-ons, it's now telling me I can remove my static IP if I want. So even though it looks like it's not working with the blank page, it's actually done it
I stand to be corrected, but I dont think is has done it!. AFAIK the link from the member centre to the 'back end' system which allocates the static IP ( and makes the charge?) is broken.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Static IP
02-08-2023 2:13 PM
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My understanding also, @MisterW - which is why, AIUI, requests have to be made through the forum, to enable the Help Team to manage the job.
Re: Static IP
02-08-2023 2:54 PM
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Looking at other threads in the forum this seems to have been going on for quite some time. It can't be that infrequent a request from customers to want a static IP that wouldn't make this worth fixing, surely?
Re: Static IP
02-08-2023 3:12 PM
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TBH its not that frequent a request. I think the automated request functionality was broken when the new billing system came in a couple of years ago.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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