Static IP not working
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a month ago
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Hi all, I have recently enabled Static IP shortly after renewing my contract with Plusnet. At first the portal seemed to be in a state of locking changes down due to changes to my account related to the renewal, but afterwards, the portal still had some weirdness when I was trying to activate Static IP.
Later, the Static IP options seemed to vanish so I called customer services, they reassured me that the Static IP had been allocated and would be working soon.
Now, several days later, I am still being assigned an IP from the dyn.plus.net range. Forward lookups on <username>.plus.com show no entry in DNS.
I am using my own router (Plusnet is set to modem-only mode), but I understand from other posts here that this should work fine.
Fixed! Go to the fix.
Re: Static IP not working
a month ago
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I suspect you'll need to disconnect or power-cycle your router to make it request the new static IP...
I don't think you'll get a personal reverse or forward DNS record unless you specifically ask plusnet to do it... (I just took a random look at a couple of IPs close to mine, and there wasn't a reverse DNS for them)
Re: Static IP not working
a month ago
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I don't think you'll get a personal reverse or forward DNS record unless you specifically ask plusnet to do it.
If you have an active static IP , then <accountname>.plus.com should resolve to your static IP and (by default) a reverse lookup on the IP should give <accountname>.plus.com
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Static IP not working
a month ago
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I have tried disconnecting and rebooting it.
Re: Static IP not working
a month ago
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@ChrisI I have definitely fixed it now. Give it a reboot.
Re: Static IP not working
a month ago
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Thank you @willcutforth, the router has now picked up the static IP!
Is it possible to set up rDNS as that seems to be empty? I prefer <ip>.plus.com rather than username, if possible.
a month ago
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Hi @ChrisI
We can get that sorted for you.
I just need you to drop me a PM confirming you're happy to make the change
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