Safeguard not enforcing google safe search

[#1]

I've just tried with Google and turning Safesearch off is not an option any more. Excellent, thank you very much!

[#2]

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@outcast wrote:

@bobpullen 

Sorry Bob,  I'm an ex-Plusnet customer (just trying to help) so can't access your DNS.

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Doh! 🤦‍

Thanks for confirming @Macca2 

[#3]

Excellent! It's back on and can no longer be disabled! Thanks so much to the folks that got this resolved, and special thanks indeed go to @outcast for helping me make the case!

@bobpullen thanks for letting me know. Do you have any tips for how to communicate this more clearly should it ever happen again, so that it can get resolved more quickly? (although I suppose I could just link to this topic) Thanks again for your help!

[#4]

For those who aren't sure about the difference, I've attached the before/after the fix made by Plusnet.

[#5]

@CuriousSideny - I’d say it would probably still get the most traction here. Like you say, hopefully easier now that there’s an historic record of the problem.

For info, the problem was the unwanted product of some remedial work carried out on the wider DNS platform in February. If you look hard enough, you’ll find similar complaint existed on the BT Community forum too.

Thanks to those that flagged it and apologies for the frustration getting the message heard.

[#6]

Same symptoms as last time (see https://community.plus.net/t5/Everything-else/Safeguard-not-enforcing-google-safe-search/m-p/2004403... ) which hopefully will help you to track it down.

I'd say I first noticed it a few days ago, and was hoping it was a temporary issue.

Thanks,

Sideny

Moderator's note:
Threads merged

[#7]

@CuriousSideny 

I have highlighted this thread to the business.

[#8]

@bobpullen 

You pipe cleaned this last time - are you able to send this to the right folks again please?

[#9]

@Townman - I will duly nudge.

[#10]

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@CuriousSideny wrote:

Same symptoms as last time (see https://community.plus.net/t5/Everything-else/Safeguard-not-enforcing-google-safe-search/m-p/2004403... ) which hopefully will help you to track it down.

I'd say I first noticed it a few days ago, and was hoping it was a temporary issue.

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@CuriousSideny - are you still seeing this?

Whatever happened last time is not happening at the time of writing from what I can establish.

And unlike last time, I cannot currently replicate the issue.

Moderator's note by Mike (Mav): Duplicate post removed.