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Reverse DNS needed

FIXED
Phil_Tyler
Hooked
Posts: 8
Registered: ‎13-06-2013

Reverse DNS needed

Just been told by the PlusNet helpdesk that there's nothing they can do to amend my rDNS settings!

 

Is that true?  Is anyone at PlusNet able to change my rDNS?

 

IP address: 81.174.152.174 currently resolves to gideonit.plus.com and I need it to resolve to box.gideon-it.com

Any help with this is appreciated.

Tags (1)
7 REPLIES 7
MisterW
Superuser
Superuser
Posts: 14,753
Thanks: 5,527
Fixes: 394
Registered: ‎30-07-2007

Re: Reverse DNS needed

Is that true?  Is anyone at PlusNet able to change my rDNS?

NO it isnt! The helpdesk aren't able to, but the staff who frequent this forum are able to raise a request to NetOPS to make the change. I'm sure one of them will be along shortly...

You will need to ensure that your domain has the corresponding A record pointing to your static IP as this will be required before the rDNS can be set.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 326
Thanks: 132
Fixes: 21
Registered: ‎02-05-2023

Re: Reverse DNS needed

Hi @Phil_Tyler can you pop me a private message with your username please and I can get this sent off for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
Phil_Tyler
Hooked
Posts: 8
Registered: ‎13-06-2013

Re: Reverse DNS needed

Thank you.  PM sent!

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,489
Thanks: 554
Fixes: 97
Registered: ‎27-11-2020

Re: Reverse DNS needed

I have created a ticket for you @Phil_Tyler Click here and reply and we will action it for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Phil_Tyler
Hooked
Posts: 8
Registered: ‎13-06-2013

Re: Reverse DNS needed

Thanks for your help.

Any idea how long this usually takes to get sorted?
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,907
Thanks: 1,525
Fixes: 479
Registered: ‎01-01-2012

Re: Reverse DNS needed

Fix

Thanks @Phil_Tyler 

We've raised the requested now and this should go through in the next few days

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Phil_Tyler
Hooked
Posts: 8
Registered: ‎13-06-2013

Re: Reverse DNS needed

Thank you. 👍