Power cut timing?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Everything else
- :
- Re: Power cut timing?
Power cut timing?
18-09-2023 4:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've been away for a while, and come back to find the mains power off - the RCD had tripped. It would be useful to know when this happened. Could Plusnet systems identify the time/date of the outage? There has been no power since the trip, so presumably the modem being off would register with Plusnet? (All back to normal now).
Thanks
Re: Power cut timing?
18-09-2023 5:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The Hubs event log might give you a clue, if it's a Plus Hub and you're not sure where to look I can guide you.
HTH
Re: Power cut timing?
18-09-2023 5:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderators Note
This topic has been moved from Broadband to Everything Else
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Power cut timing?
18-09-2023 5:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for that suggestion, I should have thought of that! I have now checked the router log (TPLink TL-WR940N) but it only starts when the power came back on this afternoon, nothing before that.
Re: Power cut timing?
18-09-2023 5:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That's a annoying feature of some TP-Link modem/routers, hopefully someone from plusnet can help.
Re: Power cut timing?
18-09-2023 6:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Probably not much use to you on this occasion unless you've already set it up, but I've found checking my BQM at thinkbroadband.com useful sometimes to check timings where the power has failed or my router has 'frozen'.
see - Broadband Quality Monitor
Re: Power cut timing?
18-09-2023 8:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for that RobPN. Interesting capability. I'm not sure I'd need it for any regular monitoring, but as you say a useful way of getting an outside view of what has been happening.
Re: Power cut timing?
21-09-2023 2:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It was a bit of a longshot, but I guess the timing info is not available. Thanks Dan and RobPN for the assistance.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page