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Portal

mort7890
Pro
Posts: 561
Thanks: 91
Fixes: 4
Registered: ‎28-06-2007

Portal

Hi

Reported a portal problem stating that

You've not updated your communication preferences for 6 months

I stated in a question 05-07-19 that I had updated my preferences 02-05-19, 22-05-19, 30-06-19, 01-07-19, I was informed "I would suggest to leave it a few weeks, it may be a technical issue with regards to updating".

So I am wondering if I should be updating my communication preferences every month for 6 months before it clears as it still shows when I log in to the portal.

 

6 REPLIES 6
jab1
Aspiring Legend
Posts: 12,666
Thanks: 4,026
Fixes: 162
Registered: ‎24-02-2012

Re: Portal

It is a 'known issue' but low priority for fixing - ignore it. It does not affect anything if you ignore it.

John
Alex
Community Veteran
Posts: 5,500
Thanks: 921
Fixes: 13
Registered: ‎05-04-2007

Re: Portal

It’s weird I don’t get it, and I’ve not updated mine for many years.
Not complaining as I don’t get it. If I did it would get on my nerves.
Come back PhPBB 2 and SMF, all is forgiven 😬
mort7890
Pro
Posts: 561
Thanks: 91
Fixes: 4
Registered: ‎28-06-2007

Re: Portal

If it is a 'known issue' why was I given the information as

"I would suggest to leave it a few weeks, it may be a technical issue with regards to updating".

I gave it 14 weeks and it is still there. If I had been informed from PN that it is a 'known low priority technical issue' I would not have raised the query.

Jack

Baldrick1
Moderator
Moderator
Posts: 9,948
Thanks: 4,448
Fixes: 355
Registered: ‎30-06-2016

Re: Portal

I believe that it's called kicking the can down the road and avoids having to admit to having system issues that aren't being addressed.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

mort7890
Pro
Posts: 561
Thanks: 91
Fixes: 4
Registered: ‎28-06-2007

Re: Portal

Hi @Baldrick1 

Must have kicked the can a long way down the road as since my last report (beginning of August) I have updated my communication preferences at least twice a week and on each occasion I receive a notification that my communication preferences have been updated. I logged on today screen shot attached, perhaps they need help to repatriate the can.

mort7890
Pro
Posts: 561
Thanks: 91
Fixes: 4
Registered: ‎28-06-2007

Re: Portal

Hi @Baldrick1 

Thought I would leave it a couple of weeks so can kicked further than I had imagined have updated numerous times still there. Also found that the portal is loading very slow (can may have filled with water and is very heavy)