Portal
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- Re: Portal
Portal
05-08-2019 8:04 PM
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Hi
Reported a portal problem stating that
You've not updated your communication preferences for 6 months
I stated in a question 05-07-19 that I had updated my preferences 02-05-19, 22-05-19, 30-06-19, 01-07-19, I was informed "I would suggest to leave it a few weeks, it may be a technical issue with regards to updating".
So I am wondering if I should be updating my communication preferences every month for 6 months before it clears as it still shows when I log in to the portal.
Re: Portal
05-08-2019 8:08 PM
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It is a 'known issue' but low priority for fixing - ignore it. It does not affect anything if you ignore it.
Re: Portal
05-08-2019 8:35 PM
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Not complaining as I don’t get it. If I did it would get on my nerves.
Come back PhPBB 2 and SMF, all is forgiven 😬
Re: Portal
06-08-2019 8:33 AM
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If it is a 'known issue' why was I given the information as
"I would suggest to leave it a few weeks, it may be a technical issue with regards to updating".
I gave it 14 weeks and it is still there. If I had been informed from PN that it is a 'known low priority technical issue' I would not have raised the query.
Jack
Re: Portal
07-08-2019 10:05 AM
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I believe that it's called kicking the can down the road and avoids having to admit to having system issues that aren't being addressed.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Portal
25-09-2019 10:05 AM
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Hi @Baldrick1
Must have kicked the can a long way down the road as since my last report (beginning of August) I have updated my communication preferences at least twice a week and on each occasion I receive a notification that my communication preferences have been updated. I logged on today screen shot attached, perhaps they need help to repatriate the can.
Re: Portal
09-10-2019 10:12 AM
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Hi @Baldrick1
Thought I would leave it a couple of weeks so can kicked further than I had imagined have updated numerous times still there. Also found that the portal is loading very slow (can may have filled with water and is very heavy)
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