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Plusnet account holder policy when incapacitated

FIXED
Baldrick1
Moderator
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Registered: ‎30-06-2016

Re: Plusnet account holder policy when incapacitated

Excellent idea! It should close the account cleanly and quickly without the hassle that would ensue from not paying the bill. The VoIP number could always be ported back to another ISP if required.

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Marksfish
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Registered: ‎22-11-2014

Re: Plusnet account holder policy when incapacitated

Spoken with the Wife and going with this idea. We were toying with the idea of moving to another isp, but so long as my Wife can tether to her work mobile when she is there, it won't be needed and the only month to month option I could find wasn't a lot cheaper!

Thanks 👍

MisterW
Superuser
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Registered: ‎30-07-2007

Re: Plusnet account holder policy when incapacitated

Given that you don't actually want to use the phone, the likely cheapest VoIP option will be A & A

£12 to port the number and then £1.20/month to keep the number live.

https://www.aa.net.uk/voice-and-mobile/voip-information/

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Marksfish
Seasoned Pro
Posts: 1,232
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Registered: ‎22-11-2014

Re: Plusnet account holder policy when incapacitated

Ported the number out to Voipfone, however, it doesn't appear to have ceased the broadband 😟

We have however managed to get the MiL's account details and she has given us her password, so the wife is now an additional authorised person on the account. Will have to ring BT now and try to get it sorted.

Mark

Marksfish
Seasoned Pro
Posts: 1,232
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Registered: ‎22-11-2014

Re: Plusnet account holder policy when incapacitated

All sorted. The phone went off on the right day, the broadband followed 5 days later!! Non- BT tied now and a refund to boot 😁