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Plusnet Safeguard Virus

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Newbie
Posts: 4
Registered: ‎20-02-2020

Plusnet Safeguard Virus

 

Warnings for those newly join Plusnet. When you join Plusnet, it sends you a virus named Safeguard.. This viruse don't let you to go to may sites and social medias. I have just joined Plusnet but because of this virus I am completely disappointed. I telephoned them to de-activate it, they told I have to wait about 48.00 hours. I don't knoe what is the purpose of this virus. Blimey

8 REPLIES 8
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Hero
Posts: 3,627
Thanks: 1,222
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Registered: ‎24-02-2012

Re: Plusnet Safeguard Virus

Welcome to the forums @Healthy4ever . Safeguard IS NOT a virus, it is a facility which can be used to restrict sites classified as 'Adult' so your children are unable to access them. Admittedly, its definition of such sites appear slightly strange, but you can turn it on or off from your account control.

John
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Hero
Posts: 4,080
Thanks: 1,793
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Registered: ‎30-06-2016

Re: Plusnet Safeguard Virus

@Healthy4ever 

Safeguard simply sets the router DNS IP address to a filtered version,

You can set an alternative pair of DNS IP addresses in most devices. These over ride the router setting.

Many use the Google DNS addresses of 8.8.8.8 and 8.8.4.4. You may need to go into your device IPv4 settings to make the change.

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Newbie
Posts: 4
Registered: ‎20-02-2020

Re: Plusnet Safeguard Virus

Thanks, it works.

Why they didn't tell me the same thing. Why they told me I had to wait 48 hours.

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Hero
Posts: 4,080
Thanks: 1,793
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Registered: ‎30-06-2016

Re: Plusnet Safeguard Virus

@Healthy4ever 

This depends on the background skill of the Agent that you speak to. Agents probably have a crib sheet that advises that it takes up to 48 hours for your router to be updated and change the DNS IP addresses to the non filtered option.

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Moderator
Moderator
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Registered: ‎11-01-2008

Re: Plusnet Safeguard Virus


Moderators Note


This topic has been moved from ADSL Broadband to Everything Else

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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Newbie
Posts: 4
Registered: ‎20-02-2020

Re: Plusnet Safeguard Virus

Thanks for the reply.

 

But it is very simple. You go to your account, find safegaurd, put it off and save the change. That is all to it.

None of the functions of safeguard is working. Each one you click, it takes you to log in to your account or to plusnet cookies. Once I was able to go to change the settings, after that it became worst and I couldn't go back to it.

Have a good health every one.

Regards

www.healthy4ever.uk

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Newbie
Posts: 4
Registered: ‎20-02-2020

Re: Plusnet Safeguard Virus

Thanks.

Have a good health

 

Kind regards

www.healthy4ver.uk

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Hero
Posts: 4,080
Thanks: 1,793
Fixes: 118
Registered: ‎30-06-2016

Re: Plusnet Safeguard Virus


@Healthy4ever wrote:

But it is very simple. You go to your account, find safegaurd, put it off and save the change. That is all to it.

None of the functions of safeguard is working. Each one you click, it takes you to log in to your account or to plusnet cookies. Once I was able to go to change the settings, after that it became worst and I couldn't go back to it.


The key to understanding this is that Safeguard is activated through the DNS IP address stored in your router. You cannot change this. To change the setting you log into your account and effectively ask Plusnet to update your router settings over the Internet. This is where the time delay comes from.

If Safeguard is enabled then your chosen filter options, I guess, are set in your account, not your router. I might be wrong with this.

To be honest I do not use a Plusnet Hub, I have a Business version of the BT Smarthub 6, which gives direct control over DNS selection.