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Old freenetname website down

suespoilheap
Newbie
Posts: 2
Registered: ‎03-04-2018

Old freenetname website down

Hi,

I still have a freenetname website and it's currently down, but I don't know why. I have talked to a techie person but he didn't know much about it and suggested I should ask on here. I haven't had any emails from plus.net about it, or anything from Nominet to indicate that the domain name hasn't been renewed.

 

Firstly, I'd like to get the website up and running again, but then I am thinking it might be best to transfer it and my related email address to another host.

 

Can anyone help with both these issues?

 

Thanks,

Sue

4 REPLIES 4
Townman
Superuser
Superuser
Posts: 23,509
Thanks: 9,890
Fixes: 165
Registered: ‎22-08-2007

Re: Old freenetname website down

Looks like and internet routing issue, which is a level of issue which first line support might not recognise.

 

Superuser escalation

This topic has been escalated by one of the Superusers; please allow time for Plusnet to respond before commenting further.

Escalation does not imply progressing this matter will be given priority, nor that a different outcome will result.

Reason for escalation:  Request response


 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

dave
Plusnet Help Team
Plusnet Help Team
Posts: 12,298
Thanks: 435
Fixes: 7
Registered: ‎04-04-2007

Re: Old freenetname website down

Hi Sue,

I'll send you a PM in case you don't want the URLs posted publicly.

 

Dave Tomlinson
Enterprise Architect - Network & OSS
Plusnet Technology
Townman
Superuser
Superuser
Posts: 23,509
Thanks: 9,890
Fixes: 165
Registered: ‎22-08-2007

Re: Old freenetname website down

Seems I had a typo in my routing tests and found a red-herring or two.  Dave is very forgiving!

That said, McAfee is flagging all freenetname sites as dangerous ... hopefully Dave has addressed your issues now.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

suespoilheap
Newbie
Posts: 2
Registered: ‎03-04-2018

Re: Old freenetname website down

Yes I think it's sorted now, thanks.