Old freenetname website down
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Old freenetname website down
3 weeks ago
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Hi,
I still have a freenetname website and it's currently down, but I don't know why. I have talked to a techie person but he didn't know much about it and suggested I should ask on here. I haven't had any emails from plus.net about it, or anything from Nominet to indicate that the domain name hasn't been renewed.
Firstly, I'd like to get the website up and running again, but then I am thinking it might be best to transfer it and my related email address to another host.
Can anyone help with both these issues?
Thanks,
Sue
Re: Old freenetname website down
3 weeks ago - last edited 3 weeks ago
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Looks like and internet routing issue, which is a level of issue which first line support might not recognise.
Superuser escalation
This topic has been escalated by one of the Superusers; please allow time for Plusnet to respond before commenting further.
Escalation does not imply progressing this matter will be given priority, nor that a different outcome will result.
Reason for escalation: Request response
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Re: Old freenetname website down
3 weeks ago
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Hi Sue,
I'll send you a PM in case you don't want the URLs posted publicly.
Enterprise Architect - Network & OSS
Plusnet Technology
Re: Old freenetname website down
3 weeks ago
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Seems I had a typo in my routing tests and found a red-herring or two. Dave is very forgiving!
That said, McAfee is flagging all freenetname sites as dangerous ... hopefully Dave has addressed your issues now.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Old freenetname website down
3 weeks ago
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Yes I think it's sorted now, thanks.
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