... and, seemingly, 'Chat' is an option on that page. And it works
.
Penny Rollo * * * joined Force9 on 17/02/98 * * * with PlusNet from 2000 onwards * * * * personal website at pennymidasrollo.plus.com Project HappyChild website (free educational resources for kids and schools, plus directory of charities helping children) 1998 onwards
Superusers are not PlusNet staff but do have a direct line of communication into the business to raise issues, concerns and feedback from the Community.
I stand corrected - having taken the trouble to read the ISPReview article. From it
"Interestingly, the order page also gives you the option to keep your current phone line, but if you select that then Plusnet states “this means your phone line service will remain separate from your Plusnet Full Fibre package.”"
Don't cheer too loudly. From the PlusNet Help page
"Plusnet Full Fibre is a broadband only package, so you don’t need a phone line. This means you can save on line rental.
When you sign up you’ll just need to let us know what you want to do with your phone line. If you don’t want to keep it when we’ll take care of everything and disconnect your phone when you switch to us. This will means you’ll lose your landline number and any services or alarms connected to your phone will also stop working. You may need to speak to your service provider about these.
If you want to keep your home phone line you’ll need to arrange this with your current landline provider. Your phone service will be completely separate from your Plusnet Full Fibre package."
