NAS shared folder, access using FTP through PlusNet Hub Two Firewall
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Re: NAS shared folder, access using FTP through PlusNet Hub Two Firewall
05-12-2022 1:14 PM - edited 05-12-2022 1:30 PM
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Hi Champnet
On the NAS I'm using Synology's own, via Control Panel > File Services > FTP enabled
I have a DDNS set up via Control Panel > External User to point at my IP.
On a second computer I test access using FileZilla. It's on the same network so I disconnect it first and then connect through a tethered mobile phone on 4G.
The external user I have set up for access only has an active FTP or FTPS option.
Neither the external user, nor I, can connect.
Jon
Re: NAS shared folder, access using FTP through PlusNet Hub Two Firewall
05-12-2022 1:50 PM
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Looks like Synology will only use passive mode.
In Filezilla , Site Manager, select your connection,
General Tab: protocol = FTP.
Advanced Tab: server type = Unix
Transfer Settings Tab: transfer mode = passive.
Re: NAS shared folder, access using FTP through PlusNet Hub Two Firewall
05-12-2022 1:59 PM
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You can check if the ports are open using this tool
https://www.yougetsignal.com/tools/open-ports/
You have setup port forwards rules on the Hub Two?
Re: NAS shared folder, access using FTP through PlusNet Hub Two Firewall
05-12-2022 2:09 PM
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@J0N There’s a good guide here :
https://support.aceperipherals.com/kb/faq.php?id=230
the only open ports on your router should be 20 & 21 which should be forwarded to your Synology box.
Re: NAS shared folder, access using FTP through PlusNet Hub Two Firewall
05-12-2022 5:08 PM
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Hi Champnet
Thank you for your help.
The only option I have is Active Mode, so it looks like the Hub 2 is set up correctly now, but the block is the Synology NAS. I'll get in contact with Synology to see if they can support Active mode.
Jon
Re: NAS shared folder, access using FTP through PlusNet Hub Two Firewall
05-12-2022 5:17 PM
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@J0N Are you seeing any error messages or is it just not working ?
Re: NAS shared folder, access using FTP through PlusNet Hub Two Firewall
05-12-2022 6:03 PM
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The external user says they can only connect passively. I've asked them for the active mode error message and will get back to you.
Re: NAS shared folder, access using FTP through PlusNet Hub Two Firewall
06-12-2022 8:22 AM
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@J0N You definitely changed the transfer settings in Filezilla to passive ?
To eliminate any problems caused by DDNS try changing host IP in Filezilla to your actual external IP address.
If not known look here : https://www.whatsmyip.org/
Re: NAS shared folder, access using FTP through PlusNet Hub Two Firewall
06-12-2022 4:50 PM
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Passive connection isn't an option for me. The external user doesn't use it and Filezilla was for my own checks only.
I reset the Hub 2, removed forwarding (active/passive) then reset ports 20-21 and it's working now.
Thank you for your assistance.
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