Mobile Broadband versus Full Fibre

[#1]

Full Fibre is available in my area. I called Plusnet to ask about switching and I was told it wasn't in my area yet. My neighbours are switching. 

I was then told I should switch to Mobile Broadband as its quicker than the current part Fibre (70Mbps) plan. I didn't know Plusnet had Mobile Broadband. I suspect Mobile Broadband performance is really bad compare to part fibre. Plusnet seemed really keen to switch me to Mobile Broadband. Quite a lot of pressure to switch. 

Does anyone have an idea of what the best option is?

[#2]

@paul1974 

Is it OpenReach who are installing in your area or one of the AltNets.? Have a look at what OR say.

www.openreach.co.uk

Brian

[#3]

Its a firm working for OpenReach. 

Both the OpenReach and PlusNet web site say Full Fibre is available at my address. 

[#4]

@paul1974  Plusnet have no mobile broadband service so no idea what they were talking about, what could they switch you to. Something not quite right going on here.🤔

[#5]

I thought something fishy was going on. Maybe they were going to try to push me to EE Mobile Broadband. There is only 4G in my area. 

When I switched to the new part fibre plan I was told I could switch to Full Fibre once it becomes available. How do I go about switching without speaking to someone at Plusnet? This isn't the first time I've had a bad experience when calling them recently. 

[#6 · Accepted solution]

@paul1974 If Full Fibre is available  at your address - shown as WBC FTTP on either https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome or https://www.broadbandchecker.btwholesale.com/#/ADSL , then just order it online.

I too do not understand this 'go mobile broadband' suggestion from the agent you spoke to -  not the first time I've heard someeone say this, from the BT staff.

@Townman  / @MisterW  - any thoughts?

[#7]

Doesn't make any sense to me. If FF is available then that's the best option.

As to why PN don't think FF is available, well we've seen a couple of instances recently where the OR/BTw databases don't agree...

[#8]

Thanks for the link. I've attached a screenshot. It says "FTTP on Demand" "Available" and "FTTP is not available."

[#9]

In that case, you cannot get FTTP. Openreach have obviously not installed the infrastructure in your area, or, it is possible that they are in the process of installing it, and it is not fully commissioned.

Where does it say, on the websites 'Both the OpenReach and PlusNet web site say Full Fibre is available at my address. ' - the BTw site says it isn't.

FTTP On Demand is an expensive option, only really suitable for someone with really deep pockets

[#10]

Thanks for the explanation. Strange as my neighbours have been switching. New line to the building a grey box outside. 

[#11]

In that case, I would suggest you either check what it says for their addresses, using the first link I posted above, or ask them who they have gone with for the service.

[#12]

@paul1974 

Suggest you check using this site https://checker.ofcom.org.uk/en-gb/broadband-coverage as it expands the search beyond openreach.

[#13]

I've checked a few addresses on both sides of the road. They all say "Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential OH Feed with no anticipated issues.". 

I guess I'm just unlucky.

[#14]

I'm in a building with flats. The other flat has FTTP, but mine doesn't. Does that sound like someone has made a mistake or does FTTP not work for flats above ground level?

[#15]

@paul1974 In that case, I suggest you ask Plusnet to raise an ORDI request to ask Openreach to check their database.