Missing Webstats after Greenby Migration

mavison · ‎20-10-2017

It seems that the supposed 'transparent' migration to Greenby does not include WebStats for those with a Plusnet (Force9 in my case) website, as Greenby do not seem to be able to create Webstats currently.

I have raised a ticket with Greenby about this, as it means my stats have ended after 15 years!

They claim they are 'wotking on it' but have no estimated date for implementation.

If anyone else is affected by this, please raise a ticket with Greenby to add to their pressure to fix!

It would be even better if someone @plusnet could ask Greenby why it was not included as part of the migration plans.

Townman · ‎22-08-2007

More to the point ... if you have a website ... I am surprised that you have been migrated!

@dave / @plusnettony - are plus.com users with websites in a migration cohort yet?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

mavison · ‎20-10-2017

@Townman Well, I received on 9h December at 11:48 a Welcome to Greenby email which included:

If your Plusnet account included Domains, DNS, or Webspace, we've seamlessly migrated those too.

And on 9th at 12:54 my Webstats stopped!

Note that I do have a Force9 account.

kaspencer · ‎08-01-2008

In that case I shan't be looking forward to my mirgation.
I need those stats!!!

Kenneth Spencer.

mavison · ‎20-10-2017

@kaspencer Do you have a migration 'from' date yet?

When you are migrated, please can you check your webstats, and if missing raise a ticket on the Greenby portal?
(I don't think you can do that until migrated, unfortunately)

kaspencer · ‎08-01-2008

@mavison
Thatnks for that, I will.
I'm also a bit worroed about domains, and subdomains all working straight after transfer!!

plusnettony · ‎24-07-2014

I'm not sure what the current stance is with the web stats, or if this is a single user issue, or an everyone issue so I've raised for you.

If this post resolved your issue please click the 'This fixed my problem' button

Tony T
Plusnet Help Team

mavison · ‎20-10-2017

@plusnettony Thanks for that.

I believe it is all users, as they said on ticket #2612 I’ve checked internally and can confirm that webstats aren’t supported at the moment This feature will be added in the future,.

Since then they have said that they are working on implementing them, but have no ETA as yet. I have collected webstats for over 15 years, but that ends when I was migrated.

Any help getting this lost facility implemented soon would be useful.

Thanks

Martin