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John Lewis online banking

Geronimo23
Newbie
Posts: 1
Registered: a week ago

John Lewis online banking

John Lewis say that their recently introduced one time passcode system for logging in online doesn't work with some internet providers and Plusnet is one. They say they are working on it - I get an an error message when I request the passcode to be sent to my mobile. Has anybody come across this? Is it something in the Plusnet firewall settings?

3 REPLIES 3
dvorak
Moderator
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Re: John Lewis online banking


Moderators Note


This topic has been moved from ADSL Broadband to Everything Else

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Gandalf
Plusnet Help Team
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Registered: ‎21-04-2017

Re: John Lewis online banking

Hi @Geronimo23

I've checked your account and I can't see anything that'd affect you from receiving one time passcodes from John Lewis. In addition the broadband firewall for you is turned off. 

I'd recommend asking John Lewis for more information on what the issue could be. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
198kHz
Seasoned Hero
Posts: 5,246
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Registered: ‎30-07-2008

Re: John Lewis online banking

Seems John Lewis may have a problem - see https://community.plus.net/t5/Mobile/SMS-from-John-Lewis-finance/m-p/1827526#M20017

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