No awards for service provision but they're great at creating fair and respectful environments by acknowledging and valuing differences🙄
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
@Protech wrote: @jab1 "IMHO - a meaningless 'award'." Similar to the awards Plusnet get for customer service 😉
But those awards are directly relevant to their business offering.
Openreach's award has nothing to do with delivering a service which works ... which might explain why so many users wait so long to get dig work done ... too busy dealing with irrelevancies to deliver service in a timely manner. Wonder how much money they spend on DEI ... whilst in other parts of the group they have made folks who were delivering a useful service redundant?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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