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IP Address Wrongly Identied as US Based - Issues with disney +

jab1
The Full Monty
Posts: 23,565
Thanks: 8,354
Fixes: 353
Registered: ‎24-02-2012

Re: My IP resolves to US, not UK.

@sd77 You will, IP''s are sticky, and short power off's will most likely return the same IP.

John
dave
Plusnet Help Team
Plusnet Help Team
Posts: 12,778
Thanks: 1,744
Fixes: 17
Registered: ‎04-04-2007

Re: My IP resolves to US, not UK.

Netflix should be fixed now. Waiting for an ETA on Disney+ and ITVX.

Dave Tomlinson
Enterprise Architect - Network & OSS
Plusnet Technology
StevenPatterson
Newbie
Posts: 1
Thanks: 1
Registered: ‎10-03-2026

Re: My IP resolves to US, not UK.

Hi Dave, thanks for looking into this.
I have had the same issues and tried rebooting the router to get a new IP block but with no luck. My geoblocking issue is with Discovery+, has there been any contact made with them about using the correct IP registries ?
Thanks
Shaunwood
Grafter
Posts: 28
Thanks: 15
Registered: ‎08-08-2020

Re: My IP resolves to US, not UK.

Thank you. My Netflix is showing uk content again.
ItsAlwaysDns
Newbie
Posts: 7
Registered: ‎09-03-2026

Re: My IP resolves to US, not UK.


@dave wrote:

Netflix should be fixed now. Waiting for an ETA on Disney+ and ITVX. 

Netflix is fixed, unfortunately, Paramount+ is now broken…. Sad

 

 

Jammy121
Newbie
Posts: 5
Thanks: 1
Registered: ‎10-03-2026

Re: My IP resolves to US, not UK.

I’ve got the same issue with paramount plus and my FAST speed checker still think I’m in the USA. I’ve only been a Plusnet customer for a month so find this all very frustrating. Reading back I can see that some people think it’s the fault of Netflix etc but I’ve never had a problem with them for years yet I’ve been with plusnet for a month and this happens. When it’s happening on Netflix, on Disney, on itv, on paramount then it’s something that needs sorting quickly.
jab1
The Full Monty
Posts: 23,565
Thanks: 8,354
Fixes: 353
Registered: ‎24-02-2012

Re: My IP resolves to US, not UK.

@Jammy121 It is currently under review - see post #29.

John
Jammy121
Newbie
Posts: 5
Thanks: 1
Registered: ‎10-03-2026

Re: My IP resolves to US, not UK.

I saw. But that could mean anything. It might be resolved tomorrow or the day after or a week after.
jab1
The Full Monty
Posts: 23,565
Thanks: 8,354
Fixes: 353
Registered: ‎24-02-2012

Re: My IP resolves to US, not UK.

It will take as long as it takes - when you are dealing with organisations such as Disney/Netflix, you are dealing with disjointed entities. 

John
Gippert
Newbie
Posts: 1
Registered: ‎10-03-2026

Re: My IP resolves to US, not UK.

Hi dave I have the same issue on netflix and disney + my IP starts with 150
Jammy121
Newbie
Posts: 5
Thanks: 1
Registered: ‎10-03-2026

Re: My IP resolves to US, not UK.

I’d like to hear someone from plusnet give an estimate. It’s good customer service!
jab1
The Full Monty
Posts: 23,565
Thanks: 8,354
Fixes: 353
Registered: ‎24-02-2012

Re: My IP resolves to US, not UK.

when they know, they will let us know - guesstimates don't really help anyone, and some treat such as gospel, and moan when they are missed.

John
Jammy121
Newbie
Posts: 5
Thanks: 1
Registered: ‎10-03-2026

Re: My IP resolves to US, not UK.

I’ll call them in the morning and post what they say. Streaming services not working for customers is poor and as the ISP it’s plusnets fault as far as I’m concerned especially when it’s multiple streaming services for multiple customers.
jab1
The Full Monty
Posts: 23,565
Thanks: 8,354
Fixes: 353
Registered: ‎24-02-2012

Re: My IP resolves to US, not UK.

Best of luck.

John
Jammy121
Newbie
Posts: 5
Thanks: 1
Registered: ‎10-03-2026

Re: My IP resolves to US, not UK.

My Nintendo switch also thinks I’m in the US. This is just a complete joke