I would like to change to a dynamic IP address
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I would like to change to a dynamic IP address
30-07-2020 8:31 PM
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Hello how would I go about changing from static to dynamic, thanks.
Re: I would like to change to a dynamic IP address
30-07-2020 8:40 PM
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Raise a ticket from your account, or a member of staff may pick this up.
They will probably call you, just to cover themselves and make sure you are the account holder that is requesting it. So expect some security questions.
You'll need:
Your full name.
Your PlusNet username.
Letters from your password.
Your DOB.
Don't think they'll need your bank details, but have them to hand just in case.
When I had to contact them they were very good.
Re: I would like to change to a dynamic IP address
30-07-2020 8:43 PM
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Thanks, how can I raise a ticket?
Re: I would like to change to a dynamic IP address
30-07-2020 8:51 PM - edited 30-07-2020 8:54 PM
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I personally would give them a call on, these numbers:
https://www.plus.net/home-broadband/contact/residential/customer-services
I think their website is scientifically designed to prevent you from calling someone and treats people like they are Sun readers.
EDIT: On that link choose "My problem isn't listed" and contact us then it will give you an 0800 number.
0800 432 0200 for phone.
Re: I would like to change to a dynamic IP address
30-07-2020 9:08 PM
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Thanks!
Re: I would like to change to a dynamic IP address
30-07-2020 9:28 PM
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@johntinsley If you have a static IP address presumably added it to your account and paid Plusnet £5 to get it, I thought it could be removed in your account settings in the member centre, possibly in the add-ons section, that would be much easier than trying to call them.
Re: I would like to change to a dynamic IP address
30-07-2020 10:54 PM
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Raising a ticket online is no longer possible for most things, but it looks like you may be able to raise one on IP address queries here:
https://www.plus.net/wizard/?p=wizard&page=22239&wizard_id=38
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: I would like to change to a dynamic IP address
30-07-2020 11:05 PM
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Moderators Note
This topic has been moved from My Router to Everything Else
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If it fixed it click 'This fixed my problem'
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