Hi,
I contacted Openreach myself to pose the question on why I could not get full fibre when my neighbours could.
I got a response from them that said:
"As your property is classified as a multiple dwelling unit (MDU), additional work is required to supply your building. We must obtain legal permission from the landlord, managing agent, or freeholder before installing the necessary equipment.
The building owner, managing agent, or legal representative must register their interest by completing the form on the link below. Our MDU specialist will then contact them to discuss installing full fibre in your building."
However this is not correct and they have assumed that my property is part of the MDU and it is not, it is a separate property, just like my neighbours who can now get full fibre.
I replied back to Openreach and informed them of their error and this was then escalated up to their second level support.
I heard back from them on Thursday and this is what they said.
"I've had a look at this for you, and we need to investigate this matter further; however, it looks like this should hopefully just be a simple records update to associate your property with some nearby fibre equipment - we will be back in touch within the next 5 working days.
We’ve got all of your details, so we shouldn’t need anything else before coming back to you. Thanks for your patience in the meantime – if you have any questions then please reply to this email."
As soon as I hear back from them again I will update this thread.
Best,
Derek
"No one has ever become poor by giving" - Anne Frank
